On Flagship Store London Regent Street Reviews Summary

Customer Service

Pros:

• "Sheer gave me all the advices I been looking for when I went to a shoes store."
• "Daniel was our very helpful, very personable sales associate."
• "The service from Eric was second to none. Outstanding!"
• "Staff is friendly. Felt little unorganised upstairs due to popular demand."
• "Later, another salesperson (Ethan) assisted me with the shoes."
• "David Keto (also known as 5 Star) was fantastic- extremely knowledgeable, helpful and patient."
• "Mohammed was absolutely fantastic. He helped me through and through and was very patient."

Cons:

• "The sales guys are not helping at all, they just stand in the corner somewhere and you have to get them to help you."
• "Also the people assisting with the shoes were completely useless."
• "Never have I been so aggressively barked at by anyone working in a store."
• "Customer service is just horrible! You’re better off elsewhere."
• "Initially, I was served by a salesperson whom I would say was a bit rude."
• "WORST STAFF EVER!"
• "Unfortunately this store has a poor customer service and such a crowded area up stairs with inefficient customer care."

Store Layout and Accessibility

Pros:

• "Great service, went on opening 10 am Saturday morning, no queuing."
• "Really great values including having a non-profit space for the community!"
• "The flexible downstairs 'community' space is an especially nice touch."
• "They have a lot of shoes in the stores and a really cool system for getting sizes quickly."
• "Amazing store with a fantastic focus on being as environmental friendly as possible!"
• "A beautiful store that really embodies the On aesthetic and backs up the brands' athletic credentials with knowledgable staff."
• "Always love coming in and seeing the innovation and wonderful design!"

Cons:

• "You have to go upstairs to shop at the store, and you usually have to wait in line."
• "You have to queue to go to the second floor? To see a running shoe?"
• "Have to queue but then you get upstairs and it’s a mess."
• "Store has little charm and is disappointing given the brand positioning."
• "Most pretentious shop ever! Downstairs has a robot arm randomly moving shoes around."
• "Ridiculous. First you wait outside to get in. Then you wait inside ground floor to get upstairs to shop."
• "This shop has the worst customer service in all of the Regent Street."

Product Quality

Pros:

• "Their shoes are comfy."
• "I am so far, impressed with the comfort, support and style afforded to me by my new trainers."
• "Brilliant place, offering a wide range of shoes and sports clothing 👌"
• "The shoes and sportswear are extremely high quality and look great."
• "Love the fact they do the 100% recyclable shoe…the Cloudneo! Run, Recycle and Repeat."
• "They’re undoubtedly very comfortable trainers."
• "The model I chose is the Cloud Rock one and it really is like walking on clouds."

Cons:

• "Shoe quality is a mess."
• "The Quality and Materials used to make these shoes is appalling."
• "The first pair began making a noise after less than two weeks of wear... the new pair... is already showing signs of falling apart."
• "Everything currently on the shelves were the first iteration, known to have not been properly QC’d and sent straight to mass manufacture."
• "Don't waste your money on a faulty, expensive trainer and poor service."
• "Purchased Cloud X 3 in store, very shortly after started squeaking very loudly when walking/ running."
• "The soles started to crumble! The coloured part of the sole peeled off! The inside lining on both sides of each shoe split from front to back!!"