Caffè Concerto Reviews Summary

Staff Service

Pros:

• "The staff was spot on, especially Adriana and Viorica with their kindness."
• "Thanks to Maria who provided exceptional service."
• "Anna the waitress was great with our kids and fabulous service."
• "Thank you Anna for great service. Anna was very attentive, checked to see if everything was okay and was very friendly."
• "Thank you Arafat for the excellent service, we enjoyed our afternoon tea and we appreciate you going above and beyond in serving us."
• "The best service ever. We have been served by Adriana, which was all the time checking if everything was fine."
• "Vanshika is a very lovely waitress."

Cons:

• "Service at this overpriced cafe was awful!"
• "The waitresses didn't come to serve us or even take our bill and we had to chase them for it multiple times."
• "What really let down our visit was the service."
• "The staff need to learn what customer service is."
• "Slow poor service and once we finally ordered one of the drinks was wrong and we had to ask for it to be changed."
• "Awful service and attitude of staff."
• "The waiters are very kind. After getting your orders, they do come back and ask if everything is OK."

Food Quality

Pros:

• "The food was amazing and the staff are all really friendly and polite."
• "The food is very good, we had the tower of pasta (a nice interpretation of the mighty Italian “Tris di primi”)."
• "The food was really nice particularly the goats cheese salad which was bursting with flavour from fresh figs, warm grilled aubergine and peppers."
• "Everything tasted freshly made, tea was topped up."
• "The cakes are absolutely delicious (highly recommend the pistachio and honey!)"
• "The food was great as usual."
• "The food and drink were lovely."

Cons:

• "Coffees mediocre, food was ok when they finally got it correct, but is over priced."
• "Ordered a cake 2 days ago for a special day. But the cake was disappointment. It had rotten fruits with mould!"
• "The pomadoro flat bread we ordered was cold and bread was of a poor quality."
• "Visited for brunch. We had Eggs Florentine and Eggs Benedict, both dishes had to go back as all eggs were hard boiled."
• "Picked up a 8 inch Chocolate Gateaux birthday cake from their shop display. Taste was fine but the cake went bad (frosting turned sour) within 24 hours of purchase even though it was kept in the refrigerator."
• "Ordered salt beef sandwiches with fries. The fries was worse quality then macdonalds, very oily."
• "The almond croissant wasn't fresh at all, it was hard like a stone."

Atmosphere & Decor

Pros:

• "It all just feels right – and a cut above your typical ‘chain’ restaurant."
• "Not to mention the beautiful aesthetic throughout the cafe, definitely will be going there again!"
• "Perfect location for catching up with friends x."
• "It's a beautiful cozy little place with delicious food and a calm environment! I love it!"
• "Friendly staff, exceptional services and great ambiance for a Sunday Brunch."
• "Beautiful place."
• "This place is great! The atmosphere is vibrant and harmonious, and the staff is friendly."

Cons:

• "It got to the point where we could not have a decent conversation without being interrupted."
• "I’ve never felt unwanted and targeted because I’m a mum, but it seemed that mums with children / babies aren’t welcome."
• "Nice decor and ambience, a bit noisy since it is small yet still ok."
• "We had high hopes from the place but were disappointed with one of the pastries."
• "However, the service was slow, and they didn't seem to know what they were doing."
• "My only complaint is that the restaurant could be more accessible/wheelchair friendly."
• "The table was dirty and we had to ask for it to be cleaned, which he did with a dirty cloth."

Value for Money

Pros:

• "Prices are decent too."
• "Food is great, prices are great and has a lovely ambiance."
• "The food was amazing and the staff are all really friendly and polite."