ALDI Reviews Summary

Staff and Service

Pros:

• "Staff are really nice and patient considering some grumpy and demanding customers."
• "Staff are mostly very pleasant."
• "The staff is lovely and willing to help."
• "Wonderful staff without exception, a great place to shop for wheel chair uses as the staff go the extra mile and offer physical help to those that need it."
• "Helpful staff. My child tossed their soft toy behind a very tall divider and they went out of their way to get it."
• "Aldi's friendly and helpful staff."
• "The customer assistants are helpful, friendly and always approachable."

Cons:

• "Probably the worst ALDI I have ever used! Senior staff are rude and abusive!"
• "Security guard is disgusting and rude. Spend your time on catching real criminals instead of rudely asking someone who didn't buy anything to show their bag to you!!"
• "One of the staff, a black lady, accused my mother of stealing and embarrassed her in front of everyone by going through her PERSONAL bag."
• "Andreiz (manager) extremely rude, aggressive and intimidating and Nancy (sales assistant) extremely rude and unhelpful."
• "Just your typical Aldi. Understaffed and when at the till they rush you through so fast you can’t keep up."
• "Staff has got very little knowledge about their products."
• "Staff are Not helpful to customers No staff at tills to pay & plus there should be a basket I'll only Not just for big shop with trolleys !!"

Store Layout and Cleanliness

Pros:

• "Big sized shop with car park selling a good range of products."
• "The shops are also very clean and well kept."
• "Even better now they have refurbished it, much better layout."
• "This Aldi has the widest aisles of them all."
• "Generally kept clean and tidy through the day."
• "Nice & well kept store. Able to get full range and different kinds of special products in a good amount."
• "Nothing to complain about. Stuff is in its place and workers there seem to always move around doing something."

Cons:

• "It was my first visit post refurbishment and I have to say losing the entrance to the high street is a huge mistake for the flow of the store."
• "The store is absolutely filthy."
• "Store always dirty and disorganized... store floor is disgusting, always very dirty."
• "Really small, the store looked empty of selection. The middle aisles had no gadgets."
• "Employees are always manning the aisles with pallets and cages, leaving literally no room for customers to pass through."
• "What a mess of a store. Spillages everywhere around the produce, had to help an old lady get a round it."
• "The floors need a sweep and today I even noticed the dirt on the self checkout tills: absolutely disgusting."

Parking and Accessibility

Pros:

• "Plenty of parking spaces when I went."
• "Parking is limited to be honest during peak times, but generally you should find parking space."
• "Free parking, wider than usual aisles."
• "Lovely store with 1.5 hour free parking, more than enough to shop."
• "Close to Norwood junction station."
• "Local station is Norwood Junction."
• "Literally a stone throws away."

Cons:

• "Parking can be a bit tricky if you leave to shop here late in the morning you may have to wait for a parking space."
• "Please do something about the parking!!!! Selfish parking!! Seen here having a victory smoke. LoL. Illegal parking!!!"
• "Be aware of South Norwood/Norwood Junction 1hour 30mins parking limit, otherwise you will receive a parking ticket after spending your money in the store."
• "The carpark is way to small for the amount of people that use it."
• "The biggest problem with the place is the car park - it's almost like whoever did the layout has no concept that the store can get busy."
• "Small car park may have to wait for parking space."
• "Given 4 stars due to the small car park (probably may have to wait about 10ish minutes for a space on the really busy days) and sometimes empty produce in aisles."

Product Selection and Prices

Pros:

• "Good range of non food items as well."
• "Some of the food is better than other supermarket own brands whist being cheaper, and known brands are cheaper too!"
• "They have a massive variety for my weekly shop and really good quality."
• "Don't knock it until you've tried it. I was sceptical at first but not anymore, the quality of food is descent and not high priced like some supermarkets, well worth checking out."
• "Good variety of fresh fruit and veg. Prices are good."
• "A good selection of products at bargain prices."
• "I still cant believe their amazing prices."

Cons:

• "Less selection of veggies and fruits than Lidl, no fresh in store baked products."
• "I may have missed them but didn't see any sausages."
• "Very limited selection with shelves not fully stocked."
• "I found the range of fruit and vegetable quite limited."
• "It's not my usual Aldi that I go to. The whole shop felt disjointed and didn't have as many products as the Aldi I know."
• "Gone completely downhill recently. The shelves are missing prices having to guess how much items cost if you can find anything on there empty shelves."
• "I also found their prices sligtly higher than Lidl by around 10%."