Thai Imperial Reviews Summary

Food Quality

Pros:

• "Loved the authentic taste of food."
• "Ordered seabass and fish cake - which was not only filling, but tasted great with the right hit of heat and spice."
• "The tom yang soup was a hit."
• "Food was packed with flavours and the meat was succulent and juicy."
• "The green curry was so nice and creamy."
• "The chicken satay starter was very good, the chicken was soft, tender and creamy add the salty sweet peanut sauce and it's a winning combination."
• "The food was amazing we love Thai but this food was well portioned, well presented and the taste 10/10."

Cons:

• "Unfortunately, the food was terrible though, lots of it just had no taste."
• "Their food didn’t taste at all."
• "Started with starters of spring rolls which had raw vegetables and the tempura which was greasy, and only had red peppers and onions."
• "We also had 2 soups and 1 curry which was made from instant powder and tasted awful."
• "A bit disappointing considering they have so many 'excellent' reviews."
• "Everything tastes bad."
• "The mains were inedible."
• "Flavours simply did not hit the spot."

Service Quality

Pros:

• "Staff was very polite and friendly."
• "Fantastic customer service."
• "Looked after from start to finish as if we were family."
• "Attention to detail with the service and some great recommendations by the waitress."
• "The staff at Thai Imperial were incredibly friendly and attentive."
• "Our waitress Namira was so lovely and polite. Very attentive and approachable."
• "Absolutely amazing service from start to finish."

Cons:

• "Staff were quite rude."
• "Their manager named Nafezul was not supportive."
• "The behavior of the manager was very negative."
• "The service was average."
• "The waitress was asking far too many questions."
• "One of the waiters had a really stenchy body odour issue."
• "Service not so great. We felt rushed."

Ambience and Decor

Pros:

• "Nice decor and standard of interior."
• "Atmosphere was lovely, interiors very nice."
• "Beautiful decorations, friendly and polite staff."
• "The decor was standard Instagrammable flowery look, with some Thai flourishes which I did appreciate."
• "The atmosphere is lovely, and the smells hit you straight away."

Cons:

• "The lighting is so bright and ambience is terrible."
• "The floor manager was not accommodating at all."
• "Tables close together and some noisy diners who have no clue on restaurant etiquette."
• "There is no sign to say no alcohol is served."
• "Napkins were paper tissue."

Beverage Options

Pros:

• "Starters came quick and the veggie spring rolls were nice."
• "Didn't try their mocktails as they're quite pricey."

Cons:

• "We were disappointed about the lack of beverages. They only offered non-alcoholic cocktails."
• "Surprised they only offer non-alcoholic beverages, not a big issue, but does take away something from a meal out."

Value for Money

Pros:

• "Best Thai restaurant in Redbridge."

Cons:

• "For 12.5% service charge, service wasn’t appreciable!"

Halal Options

Pros:

• "The halal options were appreciated, especially the succulent duck and the flavorful Thai curry."
• "We went to dine at Thai Imperial for my birthday and we absolutely enjoyed this Thai cuisine. Local and value for money and the taste was delicious."

Overall Experience

Pros:

• "An Unforgettable Culinary Journey at London's Finest Halal Thai Restaurant!"

Cons:

• "Not the greatest experience."