Black Lotus Reviews Summary

Food Quality

Pros:

• "The food is authentic and service was great."
• "The prawn pad Thai (ask for spicy) and Massamun chicken were my favourites."
• "The food was delicious and I can't fault that."
• "Loved the food, I don’t normally have tai food, but since this meal, I’ve changed my favourite Chinese to Tai."
• "We visited black lotus for dinner today and found the food to be excellent and tasty Each item had its own taste."
• "This is one of the best most authentic halal Thai restaurant we've been to."
• "The Thai green curry was so flavourful - served with coconut infused rice - one of the best I’ve tried."

Cons:

• "We received bad service."
• "The food took over an hour to arrive."
• "Wrong food was served very bland or too spicy."
• "The food was below par."
• "Overall pathetic food and absolutely nothing Thai about it."
• "The food was disappointing and did not taste authentic."
• "The most expensive and disgusting food ever. The meat smelt awful."

Service

Pros:

• "The staff were so attentive and kind to us."
• "Impeccable service with onsite parking (access from Gaysham Rd)."
• "The manger was very helpful when explaining the items on the menu."
• "The staff were very attentive and always asking if we were OK."
• "The staff very very attentive to all of our requests."
• "Bing - our server was amazing and ensured everyone was comfortable and any requirements or allergies we had were catered to."
• "Service was top class from all waiters."

Cons:

• "Waiters aren't the friendliest, and one of them in particular stared at the girls of our group for the entire time we were there."
• "Waiting for a table for 2, 30 minutes standing, staff ignoring us."
• "The manager was very rude and defensive when questioned about the delays."
• "Couldn't reserve a table online and staff said they don't do reserves."
• "The only gripe was the fact that I booked a table for 5 online and all I got was an add on at the end of a table for 4."
• "Despite the restaurant being empty it took 1.5 hours to get our food!"
• "Very disappointed with the service and the food. Waited an hour to get the drinks and about 1 hour 45 minutes for the food."

Ambience and Decor

Pros:

• "The general atmosphere and decor of the restaurant felt very modern and stylish."
• "Really great to visit a halal thai restaurant, providing the same authenticity in their dishes as you would find in other established thai places."
• "The decor was really sophisticated, nice ambience."
• "The decor is modern and clean looking."
• "Atmosphere was good - very family friendly."
• "Decor was perfect."
• "The décor of the restaurant is self is top tier for Gants Hill, you can tell they haven't cut any corners."

Cons:

• "The food took over 1hr 10mins to arrive."
• "Couldn't reserve a table online and staff said they don't do reserves."
• "The place was very congested and the tables were too close together."
• "Also the entrance internal door was loose so a cold draft by the table."
• "Too noisy for a quiet meal out as it's fairly compact and the hard surfaces reflect the sound."
• "The general ambience was loud and crowded."
• "The decor and ambience in standard, nothing fancy."