Wefix Autocentres Reviews Summary

Customer Service

Pros:

• "The service I receive from Jas was amazing, I cannot say how much I appreciate the quality and honesty from him."
• "Excellent customer service from John and the mechanics, they run diagnosis efficiently and accurately to detect the problem and fix them perfectly."
• "Thank you to Jas and team. Absolutely perfect customer service."
• "Jas took responsibility of my vehicle and was very welcoming."
• "I can't thank Jas, Ben and John enough for agreeing to fix my car and they showed wonderful customer service."
• "The staff was friendly, a huge thanks to Ben Jon and Jas and also the young technician that worked on my car."
• "Felt in great hands with Ben and the guys at We’fix."

Cons:

• "Car was advised with warranty and now I have been blocked on there WhatsApp."
• "Please be aware especially if you don’t know much about cars they’ll charge you big money and steal your parts."
• "Came here for a service and got told i needed a new turbo so i went for it with insurance, after I've paid and sent turbo to insurance they've told me there’s nothing wrong with it."
• "They lied but being very nasty and malicious they then proceed to break the twin turbo."
• "EVERYONE BE AWARE OF THESE SCAMMERS ❌❌❌"
• "This garage are the biggest scammers they lie to people and charge them extra."
• "Biggest scammers I have ever came across in the history of mechanics."

Professionalism

Pros:

• "Words cannot describe how professional and amazing they are."
• "Soon as i walked in you could see how professional they were."
• "Professionalism and good customer care. Definitely a 5 Star from me."
• "Jon and his team were very professional."
• "The service I received was very good. Professional, efficient and reliable place."
• "Was very impressed with their level of professionalism, attention to detail and clarity in explaining the work."
• "This garage is very professional and amazing from customer service to work rate."

Cons:

• "Wouldn't recommend this wefix to anyone."
• "Car needed more done to it when we collected it."
• "You’ll go with a squicky voice and leave with a £2000 bill."
• "And charge me another 110£ to fixed, don't go any one to this garage, poor experience for me."
• "This place will try rob you for any extra money."
• "These guys really did do an absolute amazing job."
• "I live on the other side of London but I am prepared to travel as I don't think I can trust any other garage to fix my car in the future."

Value for Money

Pros:

• "Fast, friendly, and well priced."
• "Yes, it was expensive but it was worth every penny because they went above and beyond."
• "Great value and prices also, but also the clear communication clearly explaining everything is helpful."
• "Providing a vehicle health check along with necessary repairs which were A LOT cheaper than other garages have quoted me."
• "They are honest and tell you exactly what’s needed."
• "They are transparent, reasonable and very honest."
• "Been quoted more than £600. Glad I didn’t go with them and found someone else for a physical clean on DPF and that costed me only £200."

Cons:

• "I leave me car two days, and do shet job I change this itm for 240£ but itm is fake."
• "You get main dealer quality and professionalism at great accommodating prices with no lack on quality in services."
• "Will definitely recommend these guys to anyone, very honest and well priced!"
• "The replacement of the damaged parts was done within a couple of hours, minimizing downtime."
• "Excellent value for money, will be using again and recommending too - thanks guys!"
• "Despite handing over £xxxx, I felt I had received tremendous value for money."
• "Their service was outstanding, and they successfully fixed my car, addressing engine leaks and other issues with expertise."

Communication

Pros:

• "I really liked how Jas explained to me how and why my parts were damaged and kept me informed throughout my whole experience."
• "They show me the issues before just saying x part needs replacing and explain why it’s causing a problem."
• "Jas, my main contact, went above and beyond to ensure that I fully understood the entire repair process."
• "Was sent videos to show what they had found."
• "They'll communicate with you every step of the way."
• "I was keep informed of what was happening every step of the way with a realist account of how the work was progressing."
• "Big shout out to JON for advising me and keeping me updated all the way through the journey."

Cons:

• "We brought a car for wefix and had nothing but problems with it the very next morning car wouldn't start."
• "Car needed more done to it when we collected it."
• "Though i had to wait big longer than expected but Jas kept me posted about the progress of the work."
• "Came here for a service and got told i needed a new turbo so i went for it with insurance, after I've paid and sent turbo to insurance they've told me there’s nothing wrong with it."
• "This place will try rob you for any extra money."
• "And charge me another 110£ to fixed, don't go any one to this garage, poor experience for me."
• "EVERYONE BE AWARE OF THESE SCAMMERS ❌❌❌"

Trustworthiness

Pros:

• "The mechanic was honest and forthcoming and didn't even charge me for the inspection."
• "They're now my go to garage!"
• "They will always give you an honest opinion on the repairs that need to be carried out."
• "As a woman they have always been a Garage I can trust!"
• "It is so refreshing to find a garage that will be honest with the work needed or not needed on your car."
• "Honesty and transparency is very important in a business like this and that’s exactly what I got."
• "Very reliable and friendly honest staff."

Cons:

• "Please be aware especially if you don’t know much about cars they’ll charge you big money and steal your parts."
• "They lied but being very nasty and malicious they then proceed to break the twin turbo."
• "This garage are the biggest scammers they lie to people and charge them extra."
• "Biggest scammers I have ever came across in the history of mechanics."
• "This place will try rob you for any extra money."
• "EVERYONE BE AWARE OF THESE SCAMMERS ❌❌❌"
• "And charge me another 110£ to fixed, don't go any one to this garage, poor experience for me."