Madhu's of Mayfair Reviews Summary

Service

Pros:

• "The noticeable thing is their SERVICE was excellent."
• "He was attentive, professional, smartly dressed and smiled all the time at a very busy Saturday afternoon."
• "From the moment I arrived to when I left, the staff were extremely friendly, attentive, genuine, helpful and professional."
• "Rajeev who looked after us was attentive without being intrusive."
• "The service was very efficient and attentive."
• "The service is prompt and cordial."
• "Service from Felix was great, very accommodating and attentive."

Cons:

• "We had to keep asking the staff, it got to one point where I had to ask if I supposed to be topping up my own drinks?!"
• "The service was mediocre at best. The servers seemed inexperienced."
• "The staff were friendly, however they were slow."
• "Waiting/ serving staff were friendly. However, there definitely was a shortage that meant slow service."
• "The waiter kept questioning us in a pushy tone, and repeating him again and again and again, about why we don’t want to order a dessert."
• "Service was awful and every time we asked for anything from a refill of tea to water it was a wait of up to 45 mins."
• "The service was so slow and lacking, which made the experience quite disappointing."

Food Quality

Pros:

• "Food was great, nothing extravagant or particularly noteworthy but balanced and flavoursome."
• "The starters were fantastic and would definitely come for that again."
• "We ordered the non vegetarian high tea menu and it was delicious."
• "The flavours were perfect throughout. The palak chaat was delicious."
• "The afternoon tea 'high chai' was really tasty."
• "The curry portions are really good."
• "The food was so delicious."

Cons:

• "Fractured my Molar Tooth, after crunching on a stone / grit in the Daal."
• "The food served was cold straight out of the fridge. They forgot to reheat it so obviously the food prepared wasn’t fresh... Arrogant staff."
• "The food was medicore for the price."
• "The food, I must say is the worst I have had in any Indian restaurant ever."
• "Taste is similar to places that charge a lot less."
• "The food they serve is not even close to authentic Indian food in taste... The food didn’t taste fresh at all."
• "The food was very average."

Ambience and Decor

Pros:

• "The venue and service seem luxurious and give a good vibes."
• "The actual venue and decor is amazing and luxurious."
• "The overall atmosphere of the venue is also lovely and the ambience is perfect."
• "The venue and decor was really beautiful."
• "Great venue, lively vibes, ambience was on point."
• "The restaurant is beautiful and feels very grand."
• "Atmosphere and dinning area deco was in keeping with the 'Mayfair' standards."

Cons:

• "Nice building but carpets and decor showing wear."
• "Loads of crumbs and dirt on sofa base/under sofas cushions too which wasn't ideal."
• "The place is dimly lit and such bright light only causes discomfort for any of the customers."
• "The restaurant felt very cold."
• "Unfortunately, the food doesn't match the swanky decor!"
• "It was too hot and uncomfortable inside we were literally sweating and felt suffocated."
• "The music was way too loud and the type of music didn’t fit the ambience."

Value for Money

Pros:

• "Good value for money."
• "The bill was £280 for drinks only as I didn’t see the food price but we would definitely go again."
• "With drinks, service charge and tax we paid roughly £25 per person which I think is decent in this part of town."
• "£38 per head for an afternoon tea hit the nail, hope you don’t increase the cost with demand."
• "The bill only came to £170, which included 2 bottles of wine ...You would probably be hard pushed to pay less than that in your local Indian restaurant."

Cons:

• "For the price we paid too, it was well below our expectations."
• "Expensive for what it offers. What's with the 12.5% service charge on top!"
• "Over £100 per head expected much much better than that."
• "However, I know it's central London but the prices are absolutely extortionate."
• "We were dismayed to discover that we were forced to order from a set menu priced at a staggering £65 per person."