Ambrose King Sexual Health Centre Reviews Summary

Appointment Booking

Pros:

• "If u book an appointment in advance u will be seen on time."
• "So came in the morning, made an appointment for the afternoon, you usually wait n hour so bring a book or something to do."
• "I used the online portal to book. I checked a couple of times for an available appointment and managed to get one for the next day!"
• "Was able to book an appointment online at 8:30am for the same day."
• "It was easy to book an appointment online, and they even called to notify me that my booking had been double booked and gave me the closest time they could to the original."
• "There’s a clear organisation where you get a slot according to when you arrive."
• "The online booking service works and it's quick, making my life so much easier."

Cons:

• "I’m keep trying call them but no one is answering the phone and it keep saying that the line is busy."
• "The phone lines are appalling trying to get help for an appointment."
• "I've been calling every morning for a week to schedule an appointment but it's impossible."
• "I've been trying to book an appointment for at least 3 months."
• "I have been trying to book a telephone appointment online for the last month. It keeps on showing its fully booked, advised me to call and book."
• "The online booking is broken and the phone goes to a disconnected number."
• "They always tell you to book online but the system never works."

Waiting Times

Pros:

• "Generally good service - variable waiting times - sometimes I've been in and out in under an hour."
• "I've visited this clinic for contraception advice and for a treatment. In both cases I used walk-in service in the early morning and the waiting times were very reasonable."
• "The process for my implant was super quick, everything done in 20’."
• "I was seen by the amazing Anne who was extremely professional! I waited only 20 minutes."
• "Turned up early and was seen early rather than having to wait."

Cons:

• "Forget about doing anything else the day you are planning to get a walk-in appointment. Very long waiting times and the stuff at reception are quite unhelpful and inpatient."
• "Expect huge waiting times and unhelpful, unprofessional reception staff."
• "Waiting times are ridiculously long."
• "WORST clinic experience I've ever had I booked an 8.15am appt for a check up & took time off work to attend, the team had double booked me so i had to wait 2 hours."
• "Do I really need to wait 2hrs after my booked slot time just to grab some pills I am getting regularly?"
• "Despite getting there 10 minutes early I was then given some bullshit '1 AND A HALF HOUR WAITING TIME' despite the fact that I BOOKED AN APPOINTMENT IN ADVANCE stating I have an infection."
• "It is the worst clinic I have ever been. I had an appointment at 2:30pm and now is 18:34 and I am still waiting."

Staff and Service Quality

Pros:

• "Most important is that the stuff are amazing."
• "I've have been in trial research here and I found only professional and passionate people."
• "I got an appointment today at 3 and seen by Alice. She's such a lovely and professional staff."
• "Very clean environment, as well as kind and experienced staff."
• "The clinic is great, very clean, warm, and the staff is absolutely nice and always helpful."
• "Now the health staff is really professional, friendly and non-judgmental."
• "The staff are friendly, professional and keen to help and advise."

Cons:

• "To begin with I thought they were convenient and good but after a few bad experiences with staff nurses I have changed my mind."
• "The WORST clinic I've ever been to! customer service for the girls at the reception is TERRIBLE."
• "Nurse was lovely but the doctor was so rough, when touching me it was very uncomfortable and made my situation worse."
• "Disappointed with the reception staff."
• "I wasn't impressed with the receptionists, they were miserable, abrupt and need come customer service training."
• "Very unhelpful and hostile receptionist on Sat 22nd."
• "The girl on reception at the time of my visit was really rude and unhelpful."