Address: 118 Manor Way, Borehamwood, WD6 1QX, United Kingdom
Phone: +442089052765
Rating: 4.7
based on 127 reviews.
Staff and Service
Pros:
"The whole staff is so friendly and helpful."
"She did both our hair in really good time and was professional and there was ample parking right outside."
"Very kind, professional and knowledgeable staff!"
"Never experienced such amazing customer care."
"I was welcomed with a “Happy Birthday” and felt treated from start to finish."
"Good team and very friendly."
"The workers are very funny and friendly."
Cons:
"Also receptionist little moody not smiling and bad tone of voice."
"It's a first time when I had a bad experience in this saloon."
"All he does is ignore my messages, what an appalling treatment."
"The manager is very inexperienced and unable to deal with complaints."
"They completely ignored me and refused to take my calls."
"She took her lunch break and was multitasking by doing other clients while doing my hair which is why it took so long."
"Beware of this salon."
Stylists and Technicians
Pros:
"The young man has done a wonderful job bringing her back to her normal colour and putting highlights in, thank you so much, she loves it, her hair looks beautiful."
"Gorgeous nails by Mary! She was very kind, making sure I am happy with my design and she took the time to do it properly and I am happy with the results!"
"Nails are amazing done by Bahar, hair beautiful by Renato and even had the bridal makeup done."
"I colour-corrected my hair and I’m super happy."
"I’ve been having keratin treatments for about 5 years now and the one I had at the salon was the best I ever had!"
"Renato is such a life-saver. He managed to fit me in between his appointments to fix my badly bleached hair that was done in another hair salon in the area."
"Renato did an amazing job on my daughters hair. Made her feel at ease and gave her exactly what she wanted."
Cons:
"Room had terrible dim lighting and couldn't see eyebrows clearly in mirror once they were done."
"When doing my hair added in a hair treatment without telling me the price first then told me it was 30 pounds extra with the hair treatment."
"While she was bleaching my hair she said it will cost 195 and when I said I was told 120 she said that’s for balayage not full head, even though I had asked for the full head price."
"Cut my daughters hair wonky asked for a refund they refused saying I was causing trouble."
"She also spilled hair dye on my clothes and did not cover me up properly so I went home with red hair and dirty clothes."
"DO NOT GO HERE for a manicure or pedicure… nail technician doesn’t know what she’s doing she cut 6 of my cuticles until they bled."
"Instead another hairdresser that doesn’t know anything about curly hair, trimmed my daughters hair and did a horrible job."
Price and Management
Pros:
"I had my hair extensions done with lovely Renato he is so professional and the price they have is unbelievably under the expected."
"Their prices are unbeatable, I will definitely be back, very homely atmosphere and lovely salon."
"Very reasonably priced."
"The hot towel was a nice touch."
Cons:
"New management now charging £10 for eyebrows."
"I am sure he is a great stylist after reading so many positive reviews, however I as a customer don’t have to pay for the poor management of the business."
"I was not aware when booking that the management had changed at the hairdressing shop as I had only been a few times with my daughter for her to have a trim."
"Booked online then received a call asking me to come in two hours earlier as the technician had to leave early."
"I hope rude people get realise they are the problem and start behaving like reasonable humam beings but I don't hold out much hope from what I saw today, well done for the way you handled it and don't let ignorant people behave like their time is more valuable than everyone else's."
Overall Experience
Pros:
"This was my first time here. I have to say I was made to feel really comfortable."
"Honestly it was so good. Can’t wait to go back."
"Love my haircut!"
"I've already recommended the majority of my friends to come to this salon."
"I Recommend my girlfriend to try and she was happy."
"Best haircut ever for me and my son."
"My nails are breathtaking. Can’t stop staring."
Cons:
"Unlikely to return."
"Never again."
"The whole process was uncomfortable and rushed. Unfortunately, I would not return or recommend."
"Worst haircut I have had to date."
"Terrible waxing experience."
"Not what l asked for, tried to rectify, short n spikey it was not."
"Everyone there is very friendly and welcoming and girls loved their experience so much that they now want to go back there instead of their regular shop."