St Paul's Way Medical Centre Reviews Summary

Online Consultation and Booking System

Pros:

• "Their Online Consultation is so quick and easy to fill out, literally ONE page, not 100 pages."
• "I have a doctor usually calling me within an hour or two from when I submit my Consultation, again I don't need to wait 48hrs."

Cons:

• "Try to book an appointment online and I get this message more often than not: “We have temporarily paused access to online enquiries, due to capacity issue.”"
• "And even when I’ve filled out the online consultation form in the past, they’ve failed to get in contact."
• "The fact that you have to fill in a form rather than just call is really irritating."

Reception and Staff Behavior

Pros:

• "Waiting times within the GP are reasonable and not extensively long."
• "GP Receptionists' are polite and helpful."
• "Reception staff always go above and beyond on the phone."

Cons:

• "Was in today for an appointment and suddenly a fight happened between the receptionist and a dad."
• "The reception guy was VERY aggressive and tried to come out to hit the man. Very unprofessional."
• "The people of the reception were very rude and their behaviour is very aggressive."
• "My biggest gripe is with the reception staff- they can be very rude and dismissive, on the phone and in person."
• "But in order to get there you have to get past the worst surgery admin I’ve ever experienced."

Doctor's Service and Professionalism

Pros:

• "They give you sick notes when necessary and I find that the Doctors at this GP are a lot more knowledgeable and efficient than at other GPs."
• "Have had great experiences with a range of the doctors, nurses and the physio here."

Cons:

• "Really poor service from Dr Abassi, such a arrogant person who doesn’t like being questioned."
• "He doesn’t seem to be interested in discussing the symptoms rather he comes on very aggressive."

Wait Times and Delays

Pros:

• "Recently I've found them to be even more responsive and effective: getting appointments and referrals turned around quickly."

Cons:

• "Today is the 2nd time i waited in excess of 30min for my baby boy’s appointment."
• "Appointment for my newborn was at 14:30 and it’s 15:10 and still not seen."

Overall Service

Pros:

• "I have been with this GP for over 23 years because they are continuing to improve their service unlike other GPs."
• "Have had the best service there. They were always helpful and guided me well."
• "I don't really understand what has happened or why there are so many bad reviews on here.. but I have always had a great experience here since moving from another borough."
• "This is the best GP practice I have ever used."

Cons:

• "Change your GP asap if you really care about your well-being."
• "Horrendous practice."
• "Absolutely shocking GP surgery and i have requested to be moved to another practice."
• "1 star is too much for this place."

Appointment Timing/Availability

Pros:

• "Always been seen quickly and during covid, online appointments followed by telephone consultations are quickly arranged."
• "Good availability of same day appointments/alternative phone consultations if no same day appointments available."

Cons:

• "It's consistently expected that your appointment will be late."
• "A two star practice for a reason, got my two kids ready for their appointment early morning. Waited 15mins and told the nurse just called in sick."