Address: Horse Guards Rd, London, SW1A 2BJ, United Kingdom
Phone: +442078391149
Rating: 4.0
based on 269 reviews.
Location
Pros:
"Lovely location, terrible atmosphere."
"A cafe in St James park, was a welcome stop in the rain."
"Close to Buckingham Palace and many other tourist attractions."
"Great location in the heart of bird oasis."
"Perfect place to have a little snack and drinks in the heart of St James's parc."
"Great setting in the middle of St James Park in the middle of the plants and overlooks the pond."
"Prime location makes for a great venue in the heart of the park."
Cons:
"Over-priced, but that to be expected so close to Buckingham palace."
"Other than the convenience of this place, that is, being located right in the centre of St. James park, it doesn't have much more to offer."
"It's on the slightly pricy side eg. a regular muffin is £3.25 but it depends on what you order."
"Very expensive but I suppose on point for a Central London picturesque venue."
"Quite expensive but very convenient."
"Fairly expensive, even for London."
"The drinks however are another story and will cost you £££."
Service
Pros:
"The staff are always friendly, as are the other customers."
"Incredibly friendly staff and a lovely atmosphere."
"Good service and can cope with large amounts of people without compromising quality."
"Service was excellent considering they were sort staffed."
"The staff is friendly and quick."
"Oh and the staff are all super friendly - what else is there to ask? :D"
"The staff were friendly - behind the counter serving and waiting to take payment."
Cons:
"Love the idea of this spot... BUT the service is sloooowwww."
"Awful service!"
"The staff are simply rude."
"Staff aren't very friendly at all, no motivation, no smile."
"Absolutely no customer service whatsoever! Only one till taking cash."
"Most staff were lovely, apart from one who had a ugly attitude."
"All staff look and act as if first day on the job, service full of errors and misunderstandings and call backs and awkwardness, disorganisation, plain chaos."
Food Quality
Pros:
"This was great, really good fish🐠 and chips🍟."
"We had BLTs and they were banging!"
"The chicken breast in the Chicken curry burger was a bit dry but still tasty."
"English breakfast was delicious. We liked its bacon especially."
"I really like the selection of food and drink here (from Benugos)."
"The food was tasty, but for the price I'd expected more service and larger portions...I had a small cup of fries on the side of my burger (although the burger was well cooked)."
"The food was great too and not too pricey- we got a scone, almond croissant, a sausage roll and some vegetables for 12£."
Cons:
"The Shakshuka was probably the best thing we ordered, although even that was lacking in flavor."
"For the price the food could have been better."
"Food very expensive. £5 a doughnut etc."
"Incredibly overpriced."
"Food was mediocre."
"The eating area outside was absolutely disgusting uncleared tables and waste food scattered by the pigeons perfect for rat attraction."
"They used to have a great healthy buffet but now it's mainly fried burgers and hot dogs."
Cleanliness
Pros:
"Nice, clean and airy. Particularly loved the bird wallpaper."
"Lots of space, bright, comfy, great food!"
"The premises were clean, including the open kitchen and surprisingly also the toilets which are clearly used by passerbyers as 'public toilets'."
Cons:
"The food is overpriced. The toilets smell disgusting and is not well kept at all, the automatic doors are all broken."
"The 4 of 5 toilets, were 'out of service' so the floor was wet, dirty, filled with tissue, toilet paper."
"Only negative thing are the toilets. Very dirty and half of them not functional."
"The toilets are in terrible state with wet floor, dirty cubicles, paper on the floor and terrible smell."
"Toilet facilities were poor, toilets out of service, floors wet, basins out of service, taps not working, dryers not working."
"Tables are filthy."
"The floor at the back was filthy, needed a good sweep."