Wheelhouse Reviews Summary

Service

Pros:

• "EXCELLENT service."
• "Staff were very helpful and friendly."
• "Staff were so friendly and took extra time to say hello and fuss to my dog."
• "The service was not only professional but also incredibly warm – we felt like among friends."
• "Staff always willing to assist to carry drinks to table which was appreciated."
• "Host/waiter was very attentive."
• "The staff were very friendly and efficient."

Cons:

• "Took an age to get served."
• "Always vastly understaffed and is ran so close to the bone that they run out of their most popular brands."
• "Front of house staff was all to busy talking to the regulars to come to the table and take an order."
• "Staff ain’t customer friendly whatsoever."
• "The staff seemed a little busy and I would say they weren't in the most cheery mood."
• "Waitress totally ruined our experience of this pleasent pub today. Rude and obnoxious."
• "Wouldn't highly recommend this place !!! Dirt, uncleaned tables, absolutely useless waiters !!!"

Food Quality

Pros:

• "Above average pub food, fast friendly service."
• "Food very good - with deals on lots of dishes."
• "Good food and a lively atmosphere."
• "Food fresh and to the description."
• "The food and served was great, taste was good."
• "Delicious food, kid-friendly menus and atmosphere."
• "Food was nice, service was poor. Served food, but we had to ask for cutlery."

Cons:

• "Sorry to say that the food this visit was quite poor, it was cold and the quality has slipped."
• "i Cannot even tell you how bad the food is in this pub,me my husband and daughter all ordered the full monty mixed grill and what a waste of money THAT WAS."
• "The apple an Berry crumble was just served as if it had been thrown together."
• "The food is frankly barely adequate - pies with more thick tough pastry than filling."
• "The meals were dry and poor but this seems to be a British tradition because all these pubs are the same :("
• "Chicken tasted like rubber & was lukewarm."
• "Burnt roast potatoes."

Atmosphere & Cleanliness

Pros:

• "Good family friendly pub and restaurant. Large interior and beer garden when weather nice. Good selection of beer and food is good value for money."
• "Nice atmosphere."
• "Clean, spacious and well Maintained."
• "The overall ambience is very good and Christmas decorations were gorgeous."
• "Lovely little pub right opposite wollaton. Really well kept, clean and spacious."
• "This place radiates positive energy, and the birthday atmosphere made the moments spent here memorable."
• "A nice meal & drink in the beer garden on this lovely September day."

Cons:

• "Not a great standard, we booked a table as its advertised as a 'dog friendly' pub, when we arrived we found out it isn't dog friendly."
• "The staff are rude and chavvy, never experienced anything like it."
• "The floor under the table had food ur the table from the people before we got there the food was not nice we did not enjoy it."
• "Place is extremely dirty also."
• "Pretty awful. The menus looked and felt greasy."
• "Family restaurant that doesn't feel family friendly."
• "This pub clearly isn’t well kept, tables were greasy and wet."

Management & Staff

Pros:

• "Manager made us feel very welcome too."
• "David and Andy in particular were amazing!"
• "Staff where all polite and are aware of the height of the bar in relation to customer with mobility issues."
• "Staff friendly, polite and helpful and willing to engage with customers."
• "The staff where very efficient in hospitality and friendly nothing was to much .. keep smiling team im sure we will be back soon ..10/10."
• "The Manager Peter and the staff were very kind and really made our visit enjoyable."
• "A big thank you to the staff!"

Cons:

• "We always goes there but the past 2 times have not been up to standard. New management are not very good."
• "We think this manager needs some customer service training in fact she is a very poor managerial appointment Hungry Horse."
• "Beverley... THE TEAM MANAGER... was extremely rude and refused to serve us a replacement side after they had run out of colshaw which they only told us after the food hit the table."
• "Customer service is shocking."
• "Some staff communication skills was disgusting."
• "We asked to speak to the manager or supervisor but they wouldn't come to us."
• "Manager was rude and disresputful."

Value for Money

Pros:

• "Good beer and good food at a great price."
• "Good food, reasonably priced with attentive, professional staff."
• "The Monday deals made the price so low."
• "Food was brought out quickly and was delicious."
• "It's not excellent but definitely worth the money."
• "Good food good service would recommend the Wheelhouse for a reasonable lunch time meal."
• "A great cosy pub with excellent and reasonably priced food."

Cons:

• "It is expensive for what is served."
• "Food isn't amazing but for the price you can't moan."
• "I’m not convinced that the food represents good value for money."
• "What a waste of decent pub! Food is a hit and miss but more miss!"
• "Very reasonable pricing, but, food not really not up to par."
• "Well the food was soggy And horrible one of our worse experience I couldn't give it my kids..."
• "Expensive pints."