Address: Weston Rd, Crewe, CW1 6BA, United Kingdom
Phone: +441270214911
Rating: 4.1
based on 177 reviews.
Staff and Service
Pros:
"Staff in the building materials department were super helpful and directed me to the product I needed."
"the crewe branch are very helpful when your not sure which product you need for the job"
"Mike the chap who works there cut me a piece of chipboard. He was extremely helpful and gave me a lot of insight into the world of DIY."
"Asked 1 member of staff who couldn't be less bothered, then I asked Michelle who was so polite and helpful and she found what I was after."
"What brilliant helpful staff you’ve got, please acknowledge my gratitude to them, they both deserve the recognition."
"She was extremely helpful."
"The staff at B&Q were incredibly helpful and knowledgeable."
Cons:
"For the size of the store staffing is very poor."
"Staff don't speak to you just push your trolley up to till go stand right back as she scans it."
"Member of staff came over and asked if they could help us. When we asked a question about ordering paint she said she did not know if we could and that she was already serving someone else."
"Not that many staff available but didn't take long to track someone down who was very helpful."
"To B&Q crewe, your staff members are a shambles! Their attitudes are horrendous and they don't know how to deal with a situation."
"Really poor customer service. Yeah it's over there... What happened to yes, mate I'll show you!!!"
"Staff are new and don't know where items are located or what they are and just guess."
Product Availability and Stock
Pros:
"I have always said how good this store is in regards to size and stock, with a brilliant range of products."
"B&Q has a good range of products."
"The store offers an extensive selection of home improvement and gardening products, making it a one-stop shop for all my needs."
"It's a DIY store that is well stocked."
"They have a good amount and selection of stock."
"All you would want and expect of a large DIY warehouse. Very good range of items in all categories."
"Really good range of every day building/plumbing/electrical and gardening goods, they have probably got what you need unless you need more specialised items."
Cons:
"The store details don't tally with the website stock indications."
"Just looking for a better toilet seat but didn't really find one."
"Large shop with social distancing measurements put in place but definitely lacking on the paint department for stock levels."
"Doesn't have a good range of stock of some items, worth checking online before you go."
"The pots however are ridiculously expensive and not much of a selection of veg/fruit plants."
"Bought item online for collection had 5 in-stock drive 20 miles to collect had managed to sell all five in-stock in that time despite having a paid in full order."
"Had in stock what I needed, but no stock of the product on website and not at any local stores."
Store Experience
Pros:
"A good social distance and sanitizing facilities."
"Nicely set out store."
"Never had any problems with the plants one way system is in place as is distancing but will only work if the public stick to it."
"The Coronavirus arrangements were excellent and made for a very pleasant shopping experience."
"Huge carpark, so always able to park and convenient location (opposite station)."
"All the aisles are clear marked and well laid out."
"In regards to their COVID measures even better."
Cons:
"If you are thinking of doing click and collect, be aware that the 3 day turnaround mentioned online is inaccurate and orders are taking up to 3 weeks to be ready for collection!!"
"They could do a better job with the outdoor plants, a lot of looked dry and need a good watering."
"The worst shopping experience ever. They have some great products but nobody cares in the store, 15 deep queue and just one person on the till loads of staff could see, took longer to pay than to shop, poor management will not be going there again."
"Well what an absolute Joke! Went into buy a light fitting and a shelf and nearly two hours later we managed to leave the shop..paid three times for everything due to a computer error on their part and I am now nearly £600 down until they release my pending funds in 7 - 10 days!!"
"Seems to be luck of the draw whether they give you help when you ask."
"Social distancing queue is pointless and you have to use a trolley even for one item."
"Very busy at the tills and quite difficult to exit if you don't purchase anything."