Marks and Spencer Reviews Summary

Parking

Pros:

• "Large free parking area."
• "Plenty of parking too."
• "Car park always looks full but you will amazingly always find a space."
• "Parking available right outside the store."

Cons:

• "Very disappointed to have been fined £85 yesterday for parking in the car park."
• "Very busy, no where to park. Found a slot after twice around the car park."
• "The only down side was parking the car because it was so busy."
• "Carpark can be a nightmare to enter and exit at busy times."

Customer Service

Pros:

• "Just wanted to say a big thank you to Alan at the Tamworth branch for going above and beyond."
• "The staff were very helpful and patient with my husband as he wanted a suit, the staff were excellent and had a lot time for him."
• "The staff on the 2 days I visited were brilliant."
• "The woman on the tills was really lovely, and let us know about a special offer that we'd missed."
• "Staff are polite, friendly and professional."
• "Had excellent customer service from Tracey who works on Lingerie section."
• "The staff could not do enough to help you, lovely experience."

Cons:

• "I find some of the Managers would rather talk to their colleagues than help customers and find them quite rude."
• "No one would help at the desk, they weren’t interested and even the manager couldn’t be bothered to show their face."
• "Security guard followed my partner and I around the shop inabid to intimidate us."
• "The people working at the Tamworth branch are rude and obnoxious."
• "Asking for assistance from a member of staff delivered a less than pleasant response."
• "The staff are all busy talking to their friends while the paying customers have to dance inbetween trollies and baskets to find a till that is maned up."
• "Third time returning goods bought online to Tamworth store.Third time staff have been rude, awful customer service."

Accessibility

Pros:

• "The in-store toilets are kept pristine."
• "The store is very accessible for all abilities as on one level and one can easily manoeuvre either on foot or with a toddler, pushchair or mobility aid around the store."
• "A lovely easy store to get around as it's all on one level."
• "Lovely big airy store with a great range of women's clothes."