Address: Brampton Rd, May Bank, Newcastle-under-Lyme, Newcastle ST5 0SJ, United Kingdom
Phone: +441782615170
Rating: 4.2
based on 208 reviews.
Service
Pros:
"The service was excellent and all the staff were friendly and helpful."
"Staff were very friendly but efficient and the place had a nice atmosphere even though it was very busy."
"The Victoria Hotel restaurant staff made my experience perfect."
"The staff couldn’t have been more attentive if they tried."
"Service with a smile from the ever friendly Kerri."
"Service is always great."
"The staff were very attentive and friendly."
Cons:
"The service has become painfully slow and we have often waited over an hour for food / drinks in the restaurant."
"At no time did the staff or management take any action to calm things down."
"Service very slow but seemed sort staffed."
"Waited at least 10 minutes to get served but walked out."
"We waited a good 5 minuets at the bar wondering if we just needed to sit at a table or be seated by a member of staff, with nobody around we took it upon ourselves to find our own table."
"After ordering our meal we were waited over one and a half hours at our table."
"Service was terrible, had to ask 'twice' where food was."
Food Quality
Pros:
"The food is amazing never had a bad experience."
"They were all excellent and beautifully presented."
"We had monkfish and it was superb."
"The food was outstanding and very good value."
"Honestly the food was nice."
"Food great."
"The food was delicious."
Cons:
"Had roast pork Sunday roast and couldn't find it on the plate and when I did it was burnt and dry."
"The steak on the mix grill is getting worse month by month."
"The food was cold, the parsnips were that hard my dad couldn't cut into them!"
"Food nice but not hot enough."
"Food distinctly average - the old style Vic carvery was missed by all the party."
"The meal quality of the food we had wasn't great and was served luke warm!"
"The pie I ate was good but the veg was barely edible, over cooked and dry, most of food around the table was left uneaten."
Ambiance & Facilities
Pros:
"Plenty of parking and has a really nice beer garden."
"Good venue for parties etc."
"The atmosphere is calm and lovely."
"Pub was busy with great atmosphere and staffed well so we didn't wait long at all."
"Nice friendly atmosphere can get a little noisy at times."
"Lovely place, friendly staff and plenty of other people dining in and enjoying themselves."
"By far one of the nicest public houses to visit. Very relaxing atmosphere."
Cons:
"The male toilets were disgusting, as floor soaking wet, coupled with a seat missing."
"Please clean up the mould in the gents toilet. It doesn't reflect well on a catering business."
"Ladies toilet is not pretty."
"Toilet windows were mouldy and the building lacked finish and flair."
"The ladies toilets are a horrible shade of pink/purple that looks like it's been painted in a rush."
"Baby changing facilities are poor - the changing station is too high and above a radiator that was incredibly hot."
"Frozen roasters when stated homemade, packet mash, hard frozen veg, microwaved Yorkshire puddings."
Value for Money
Pros:
"Good selection of drinks, friendly bar staff."
"The food was outstanding and very good value."
"Food was lovely and good value for money."
"Great dinner time deals, we had 3 meals, 2 sweets, 3 drinks all for just over £32."
"Reasonable prices."
"The drinks are fairly priced."
"Good value for money menu."
Cons:
"Did the job but price was a bit high for quality."
"The food was ok, but not good enough for the price."
"We feel like we have been priced out coming again for a family meal we really enjoy."
"Overall felt like the price was steep for what was on the limited menu."
"Considering we paid nearly £300 pounds it was not great we spoke to the manager I think she said what needed to be said but wasn't really bothered shame really."
"Breakfast with santa. Breakfast was cold and child's breakfast was 1 little sausage slice bacon and spoon of beans, not even enough for a 3 year old."