Chessington Garden Centre Reviews Summary

Customer Service

Pros:

• "5 * for the honest staff who found my purse and kept it safe."
• "The members of staff that I encountered were friendly and helpful."
• "We were served by two very helpful and friendly members of staff."
• "We received helpful and knowledgeable customer service from Jordan who took his time to show us the pets and answer all our questions."
• "Staff as always very helpful and cheerful."
• "Great service from helpful and friendly staff."
• "Staff are friendly and helpful and shopping here is always a good experience."

Cons:

• "Went for Saturday breakfast - not impressed. The girl serving was surly & had a really bad attitude."
• "Awfully rude with a can't be arsed attitude, who snatched the items from my hands, rammed them into a bag and muttered the total price."
• "The lady making the tea& coffee was so so rude and racist she was slamming the cups and saucers."
• "The staff I interacted with (asked a few questions) were not knowledgeable and pretty dismissive."
• "I found 2 out of 3 members of staff that served me were miserable."
• "Took my elderly friends here two lovely ladies and the customer service from some of the girls was appalling!"
• "We felt as if all staff working had no care or knowledge for these living animals."

Food Quality

Pros:

• "Food is nice enough though when you eventually get it."
• "The food hall is phenomenal, and Sedum Butchers ordered me my Wild Boar & Apple Sausages, delivered on time."
• "The cakes are gorgeous and fresh and there is plenty of choice."
• "Food is very good value for money, with a variety of choices."
• "Love your new Butchers and Deli Counters just had the quiche and beetroot salad I've ever had."
• "The food it brilliant - stone baked pizzas were delicious and the cakes were yummy."
• "The Sunday roast is the best around. Fresh fresh fresh."

Cons:

• "I must say the cost of food in the cafe surprised me as, in my opinion, it was expensive and did not represent 'value for money'"
• "Very disappointed. Jacket potato was rock hard and cold."
• "Sadly the food has got very bland."
• "The slice of carrot cake was dry and stale, and my cappuccino...just resembled warm milk, no coffee taste whatsoever."
• "Very poor selection of hot food on offer today."
• "All cold including rock hard eggs put onto cold plates."
• "The food was lukewarm and quality not brilliant."

Facilities & Layout

Pros:

• "Large, comprehensively stocked garden centre, with an excellent cafe attached."
• "Good parking, very nicely laid out with outdoor furniture and BBQ equipment to look at before going into the rest of the huge display of plants and gardening equipment."
• "Wonderful garden centre, very big with lots of gardening products, plants, clothes, indoor and outdoor."
• "It has a good range of plants and furniture."
• "Lovely cafe and farm shop too."
• "The plants looked good too, and competitively priced."
• "Good quality plants with competitive pricing. Plants are nice and healthy."

Cons:

• "I used to love coming here as a child now the whole atmosphere is horrible."
• "Chessington garden centre seems to have lost all its customers. It used to be heaving and now it's sadly declining."
• "It was half the size of what it normally is and it was the same displays from the past few years."
• "What a terrible display outside the Garden Centre for Christmas!!"
• "Seemed a bit shorter than last year but kids still enjoyed it just as much."
• "Visited in 2020 for the first time and loved it... Visiting in 2022, however, this area had gone, the layout was a bit all over the place."
• "Outside eating area appalling."

Value for Money

Pros:

• "Lovely food and for £4.95 for 4 items plus includes 2 toasts and tea or coffee amazing price."
• "Great menu and a vast selection of food in offer, snacks, light food to a full meal."
• "Prices reasonable given quality and care given."
• "Staff really polite and friendly, good food at very reasonable prices."
• "The restaurant is very spacious with tasty food and friendly staff."
• "Enjoyed a delicious slice of coffee/walnut gateau, very moreish."
• "Excellently stocked garden centre with a wide variety of plants all beautifully presented!"

Cons:

• "Expensive. Expect to pay double the usual price."
• "They no longer allow dogs! They suggested leaving our pet in the car or to take turns in the garden centre."
• "Some of the prices are astronomical and not sure how they arrive at the figures of some of the plants."
• "Food overpriced, paid nearly £20 for four kids drinks and little cupcakes."
• "Everything across the whole store is very over priced and most of the product I saw were nearly double of other places and just as good quality."
• "Expensive butchers."
• "It is very expensive I thought."