CM Rent & Sales Letting Agents Chelmsford Reviews Summary

Customer Service

Pros:

• "Everyone was very helpful and friendly and we felt fully supported throughout the whole process."
• "CM Rent made everything easy and smooth when we approached them regarding a property that we wanted to rent."
• "The team were professional, knowledgeable, friendly and to top it off found me a fantastic tenant."
• "Sophie was extremely helpful, friendly, and quick."
• "Harry and Jacob have been amazing during the whole process of moving to my new home."
• "Fantastic service from the team here, helped sort out my rental agreement very quickly."
• "I am pleased with their customer service."

Cons:

• "Appalling agency. AVOID. Do not care about tenants or neighbours. Have refused to deal with problems for over 4 years."
• "They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp."
• "Nonexistent communication, zero sense or organisation, and an attempt to let a property to us that was legally uninhabitable."
• "No communication between landlord, letting agent and us."
• "Awful service booked us in to view a house that doesn't allow children knowing we have a daughter."
• "The agents are inhumane, making you feel like you are the problem for complaining."
• "They get opinions from contractors and chose the one that suits them without fully investigating issues."

Property Management

Pros:

• "The team at CM make you feel like you are a valued renter."
• "Working with Helen Pritchet has been the most amazing experience. She is so professional and efficient, and I never had to worry, as she was present to assist in every possible way."
• "We mainly dealt with Harry who had great professionalism, very proactive with our enquires, kept us well informed and dealt with minor issues promptly which sped up the whole process."
• "They looked for the best tenant possible. Made sure the property is properly clean for the new tenant and they deal with repairs very quickly."
• "We have received a high quality service throughout, Sophie in particular has been extremely accommodating and informative which has made the process that much smoother!"
• "Longstanding Landlord with CMRent Chelmsford, the team there are always very attentive and keen to help."
• "Samantha Beeson has just found me a tenant for a flat that I rent out, and I have to say she is very good at what she does."

Cons:

• "Now the boiler has broken as it is so full of sludge."
• "Ultimately left out of pocket but it's worth it to never have to do with them again."
• "Property presented without cleaning."
• "Very unprofessional. We moved to a new home in October and most of the things are still broken and there is rubbish everywhere in the garden."
• "Awful company, have had a leak and heating issue since I have moved in which remains unfixed."
• "Agency takes weeks to fix issues, leaving us for 3 weeks without a working front door which was a fire Hazzard, and over 7 weeks without access to our garage where we had food in our freezer."
• "Rooms left undecorated and unusable which they intended to continue work on after we were to move in and 'work around'."

Communication

Pros:

• "I must also mention that communication has been excellent and advice given has been good and effective."
• "Customer service is second to none and any queries or problems are dealt with promptly and efficiently."
• "Everyone we have spoken to has been incredibly responsive and very professional whilst still being very friendly."
• "They kept me well informed throughout the process, and were very pro-active in following on queries and issues."
• "Our viewing was more like meeting a friend for a chat and all our questions were answered in full, leaving no worries."
• "Very professional, polite and efficient in everything they did from taking calls over the phone to viewing and handing over keys."
• "The staff are helpful and professional. On a few occasions having popped in for some advice they are more than willing to accommodate my requests and with a smile no less."

Cons:

• "They promised to move us into a new house on Saturday... Such a rude and unprofessional manager."
• "I have been trying to use the most common sense contact: 1) phone 2) left my details in their website. For a few days there is NO response NO call back."
• "First viewing - agent came 15 min late, didn't have a pen to sign the documents she wanted us to sign."
• "Disorganised, uncommunicative, and negligent - listed an uninhabitable property."
• "Whenever I contact their repairs team, they have one or the other excuse for not repairing/replacing the boiler unit."
• "Pathetic and awful customer service."
• "Every time I called, i believe more than 5 times, it always go to message which I am doubt whether someone listens to it."