Forresters Reviews Summary

Service Efficiency

Pros:

• "Engineer arrived on time and exchanged my broken dishwasher for a new one without any fuss."
• "Delivery was very quick and the item was unpacked, fitted, and the old one was taken away, all in about half an hour."
• "Their call-out charge was significantly less than what I was going to pay via Samsung direct."
• "Very speedy response and mutually convenient time arranged."
• "He was polite & professional & solved the problem immediately."
• "The firm provided excellent practical advice regarding a fault with a single oven."
• "Engineer arrived on time to deliver and install the new washer and take the old broken one away."
• "Managed to source an obsolete motor to refit our oven extractor hood and arranged a date to fit to our convenience."

Cons:

• "Although no fault was found, we were charged over and above the call out charge."
• "Should have been 5 star but through no fault of Forresters I waited weeks for delivery of my new cooker."

Customer Service

Pros:

• "Paul was extremely pleasant, helpful and did a great job."
• "Great service from Paul. Identified the problem with our old dishwasher which we decided not to have repaired."
• "Daniel arrived promptly and was friendly and professional. Fixed the dishwasher and showed us what we could try if the same happened again in the future."
• "Excellent customer service. The engineer was very thorough in trying to repair my dishwasher."
• "The lady in office was lovely and very helpful. Daniel arrived promptly and was friendly and professional."
• "Ross the engineer diagnosed the problem with the washing machine straightaway ordered the part then came back and fitted it a few days later."
• "Jason has been superb in his job, very reliably on time."
• "Can't fault Forresters. Amazing. Paul provided excellent customer service."

Cons:

• "The operative was very helpful and completed a thorough check of our washing machine. However, I was given no indication that the call out charge may be exceeded when no extra work needs to be completed."

Installation and Delivery

Pros:

• "The item was unpacked, fitted, and the old one was taken away, all in about half an hour."
• "Great service! I had an issue with my Samsung washing machine so called Forresters. Their engineer arrived on time."
• "Delivery as expected, fitting was done well and dishwasher set to run first program to ensure all OK."
• "Delivery and fitting was organised for just a couple of days' time. Excellent."
• "Purchased an integral washing machine & it was delivered and installed promptly."
• "Quick, easy and professional service from purchase to installation."
• "Our 22 year old American fridge freezer finally died, Paul and the staff at Forresters went above and beyond to find us a replacement/install and remove the old one on a Saturday morning."
• "Very efficient Company. Our double oven had to be replaced and we were grateful for the advice on replacement, which was installed very quickly by competent and friendly staff."

Cons:

• "The installation proved more difficult than expected but the fitter stuck at it and finished the work."
• "When the first cooker they delivered tripped our circuits they took it back and ordered another, but when the second did the same, Jason investigated, found faulty wiring, sorted it."