Killick Street Health Centre Reviews Summary

Doctor Services:

Pros:

• "One of the best GPS/Doctors Offices in London."
• "Good doctors who take you seriously when you talk to them."
• "If you're not happy with a diagnosis you can always get a second opinion."
• "My whole family are registered here, including one child with ongoing health issues, and the care we have all received has been outstanding."
• "Excellence all round."
• "Doctors take time to clearly explain to patients."
• "Medication reviews are adhered to."
• "Being treated with care, as well as expertise is healing."
• "The doctors my baby and I saw were both very friendly, helpful, and competent."
• "Doctors listen, to all your problems, not just 1."
• "Dr Yellon has literally been a life saver responding to my needs swiftly and with compassion in a time of crisis."
• "Dr Ben Smith who has been the most supportive and genuinely excellent GP I've ever had."
• "Dr Yellon recognised my situation and always believed in me."
• "A special mention to Dr Ben Smith who has such friendly and calming manner."
• "I was allocated Rachel Hopkins as my GP. She is friendly, approachable, thorough, and very knowledgeable."

Cons:

• "Extremely Hard to get hold of doctors."
• "TERRIBLE! Leaving me in unbearable pain."
• "Worst service ever."

Online Services:

Pros:

• "Online consultation form is a good way to raise any health issues you may have."
• "In particular the econsult service is great and they come back so quickly."

Cons:

• "None mentioned."

Reception Services:

Pros:

• "They also have a really good reception team."
• "The receptionists are always so friendly and helpful."
• "Receptionists are warm, friendly, caring as well as efficient."
• "And they know their patients."
• "We recently received fantastic service from Debbie at Killick Street Health Centre."
• "The reception personnel have always been really friendly and helpful."
• "The receptionists were very friendly and helpful."
• "The receptionists, doctors, and nurses I’ve come across have all been lovely."
• "Receptionists are professional, treating all individuals differently."
• "The receptionist team are always polite and efficient, listening to my concerns."
• "The receptionists are always very caring and one in particular is always willing to go the extra miles to help out."
• "The Centre is clean and organised and the administrative staff polite and efficient both in person and on the phone."
• "They actually call you BACK which I haven't seen that with my old GP."

Cons:

• "But oh my god, someone really needs to train some of the receptionists."
• "One of the receptionists is very rude."
• "Refuse to listen."
• "The receptionist kept repeating the process of ordering repeat medication without listening to my situation."
• "Told the receptionist I was referred to emergency walk-in gp services by NHS and they turned me away saying they don't do walk-ins."
• "I didn't like the way Marina (receptionist) spoke to me. She's very rude!!"
• "Appointment system is terrible."

Overall Feedback:

Pros:

• "Thank you all for your hard work!"
• "They are all attentive, professional, and caring."
• "The Centre is clean and organised and the administrative staff polite and efficient both in person and on the phone."
• "Highly recommended."
• "I believe this GP is one of the best."
• "A wonderful surgery- the best I have had."
• "Can’t recommend this surgery enough."
• "I love this practice."

Cons:

• "The service is increasing the level of my anxiety rather than helping out."
• "Two weeks after sending a complaint to the manager of the surgery still waiting for an answer."
• "The service from certain staff is described as abusive and negligent."

Doctor's Performance and Care

Pros:

• "I’ve been with the practice for over eight years and have nothing but great things to say."
• "Dr Ben Smith is genuinely the most caring doctor I have ever met. He goes over and beyond for me, even checking in when I have private health scans etc."
• "Polly is a great Dr but have been seen by nearly every Dr here and all have been kind thoughtful and very professional."
• "Dr Yellon, the nurses and receptionists all really looked after me through a year of illness."
• "I’ve always found this a brilliant surgery - any symptoms have always had very speedy treatment."
• "Dr Trevor Yellon became my GP 17 or 18 years ago and i immediately felt at ease no matter what the problem was."
• "Dr Yellon, Wooton & Gardiner are the best doctors here. Very thorough and lovely bedside manner."

Cons:

• "Thinking of changing practice after this. This is SO UNPROFESSIONAL."

Reception and Administrative Staff

Pros:

• "Reception team are always really helpful and efficient."
• "The reception staff great you with a smile and are friendly."
• "Fabulous surgery, receptionists are always friendly and helpful."
• "Excellent medical team, and outstanding administrative team. Have been super impressed with Killick Street Health Centre."

Cons:

• "However, today I experienced the most rude of the calls with a senior lady."
• "The MOST RUDE receptionist I have ever talked to."
• "Very disappointed, my GP practice over the years and is all a hit/miss."
• "The senior receptionist was very rude and unhelpful over the phone."
• "I haven’t been able to get services from this place and when I called to the reception they told me they can’t help."

Appointments and Availability

Pros:

• "I am usually able to get an appointment very quickly and things are escalated well if a referral or prescription is needed."
• "I also had some emergencies recently and was always able to see a Dr on the same day."

Cons:

• "The service here is getting worse."
• "Only issue is the difficulty in getting through for a same day appointment - that really should be looked into."

Facility Quality and Environment

Pros:

• "Great health centre."
• "Best GP surgery i have ever had it is so good that i got my parents to change to them."
• "After coming here from Australia just after the GFC, our family has struggled to find a decent medical centre which was clean, had enough doctors and took the time to listen to patients."
• "Have been super impressed with Killick Street Health Centre, especially compared to other surgeries/GPs in London and specifically others in this area."

Cons:

• "Hope you never have to use the UK NHS GP system. Indifference and lazy corrupt system everywhere."

General Feedback

Pros:

• "Considering all the NHS cuts they're doing an amazing job."
• "If you are lucky enough to live in this area you won"t find a better clinic, trust me, I looked."
• "Excellent medical team, and outstanding administrative team."

Cons:

• "Thinking of changing practice after this. This is SO UNPROFESSIONAL."
• "Waste of your time, money and money."
• "You pay your taxes for nothing."

Appointment and Reception Experience

Pros:

• "I’ve been patient at KSHC for 17 years and can not speak highly enough about the quality of care I have always received from all the staff and doctors."
• "Reception staff, the front line army...Well these guys are lovely. Speaking from personal experience, they are always friendly, professional and keen to help."
• "I have been a patient here for over a year now and it is by far the best surgery I have ever been to. All the staff are so friendly and helpful and I have always been able to get an appointment when I need one."

Cons:

• "The service here is getting worse."
• "I'm finding it really hard to be seen or even get a call back."
• "This clinic is very poor. They never pick up the phone."

Online Service and Communication

Pros:

• "The online booking system is good but can be improved with a bit of user experience overhaul."
• "I’ve also had great experiences with their online appointment booking system."
• "The communication is great."

Cons:

• "Online booking system is a disaster."
• "They never reply emails."
• "The online appointment service is a joke."

Overall Service Quality

Pros:

• "I have been with the surgery for years and always found them to be professional, efficient, and caring."
• "All the doctors and nurses have always been professional and caring."
• "Killick Street Health Centre is a very good GP surgery with efficient services and excellent doctors."

Cons:

• "Worst experience ever."
• "Not a good surgery."
• "Would give zero stars if I could."