Address: 75 Killick St, London, N1 9RH, United Kingdom
Phone: +442078339939
Rating: 3.6
based on 60 reviews.
Doctor Services:
Pros:
"One of the best GPS/Doctors Offices in London."
"Good doctors who take you seriously when you talk to them."
"If you're not happy with a diagnosis you can always get a second opinion."
"My whole family are registered here, including one child with ongoing health issues, and the care we have all received has been outstanding."
"Excellence all round."
"Doctors take time to clearly explain to patients."
"Medication reviews are adhered to."
"Being treated with care, as well as expertise is healing."
"The doctors my baby and I saw were both very friendly, helpful, and competent."
"Doctors listen, to all your problems, not just 1."
"Dr Yellon has literally been a life saver responding to my needs swiftly and with compassion in a time of crisis."
"Dr Ben Smith who has been the most supportive and genuinely excellent GP I've ever had."
"Dr Yellon recognised my situation and always believed in me."
"A special mention to Dr Ben Smith who has such friendly and calming manner."
"I was allocated Rachel Hopkins as my GP. She is friendly, approachable, thorough, and very knowledgeable."
Cons:
"Extremely Hard to get hold of doctors."
"TERRIBLE! Leaving me in unbearable pain."
"Worst service ever."
Online Services:
Pros:
"Online consultation form is a good way to raise any health issues you may have."
"In particular the econsult service is great and they come back so quickly."
Cons:
"None mentioned."
Reception Services:
Pros:
"They also have a really good reception team."
"The receptionists are always so friendly and helpful."
"Receptionists are warm, friendly, caring as well as efficient."
"And they know their patients."
"We recently received fantastic service from Debbie at Killick Street Health Centre."
"The reception personnel have always been really friendly and helpful."
"The receptionists were very friendly and helpful."
"The receptionists, doctors, and nurses I’ve come across have all been lovely."
"Receptionists are professional, treating all individuals differently."
"The receptionist team are always polite and efficient, listening to my concerns."
"The receptionists are always very caring and one in particular is always willing to go the extra miles to help out."
"The Centre is clean and organised and the administrative staff polite and efficient both in person and on the phone."
"They actually call you BACK which I haven't seen that with my old GP."
Cons:
"But oh my god, someone really needs to train some of the receptionists."
"One of the receptionists is very rude."
"Refuse to listen."
"The receptionist kept repeating the process of ordering repeat medication without listening to my situation."
"Told the receptionist I was referred to emergency walk-in gp services by NHS and they turned me away saying they don't do walk-ins."
"I didn't like the way Marina (receptionist) spoke to me. She's very rude!!"
"Appointment system is terrible."
Overall Feedback:
Pros:
"Thank you all for your hard work!"
"They are all attentive, professional, and caring."
"The Centre is clean and organised and the administrative staff polite and efficient both in person and on the phone."
"Highly recommended."
"I believe this GP is one of the best."
"A wonderful surgery- the best I have had."
"Can’t recommend this surgery enough."
"I love this practice."
Cons:
"The service is increasing the level of my anxiety rather than helping out."
"Two weeks after sending a complaint to the manager of the surgery still waiting for an answer."
"The service from certain staff is described as abusive and negligent."
Doctor's Performance and Care
Pros:
"I’ve been with the practice for over eight years and have nothing but great things to say."
"Dr Ben Smith is genuinely the most caring doctor I have ever met. He goes over and beyond for me, even checking in when I have private health scans etc."
"Polly is a great Dr but have been seen by nearly every Dr here and all have been kind thoughtful and very professional."
"Dr Yellon, the nurses and receptionists all really looked after me through a year of illness."
"I’ve always found this a brilliant surgery - any symptoms have always had very speedy treatment."
"Dr Trevor Yellon became my GP 17 or 18 years ago and i immediately felt at ease no matter what the problem was."
"Dr Yellon, Wooton & Gardiner are the best doctors here. Very thorough and lovely bedside manner."
Cons:
"Thinking of changing practice after this. This is SO UNPROFESSIONAL."
Reception and Administrative Staff
Pros:
"Reception team are always really helpful and efficient."
"The reception staff great you with a smile and are friendly."
"Fabulous surgery, receptionists are always friendly and helpful."
"Excellent medical team, and outstanding administrative team. Have been super impressed with Killick Street Health Centre."
Cons:
"However, today I experienced the most rude of the calls with a senior lady."
"The MOST RUDE receptionist I have ever talked to."
"Very disappointed, my GP practice over the years and is all a hit/miss."
"The senior receptionist was very rude and unhelpful over the phone."
"I haven’t been able to get services from this place and when I called to the reception they told me they can’t help."
Appointments and Availability
Pros:
"I am usually able to get an appointment very quickly and things are escalated well if a referral or prescription is needed."
"I also had some emergencies recently and was always able to see a Dr on the same day."
Cons:
"The service here is getting worse."
"Only issue is the difficulty in getting through for a same day appointment - that really should be looked into."
Facility Quality and Environment
Pros:
"Great health centre."
"Best GP surgery i have ever had it is so good that i got my parents to change to them."
"After coming here from Australia just after the GFC, our family has struggled to find a decent medical centre which was clean, had enough doctors and took the time to listen to patients."
"Have been super impressed with Killick Street Health Centre, especially compared to other surgeries/GPs in London and specifically others in this area."
Cons:
"Hope you never have to use the UK NHS GP system. Indifference and lazy corrupt system everywhere."
General Feedback
Pros:
"Considering all the NHS cuts they're doing an amazing job."
"If you are lucky enough to live in this area you won"t find a better clinic, trust me, I looked."
"Excellent medical team, and outstanding administrative team."
Cons:
"Thinking of changing practice after this. This is SO UNPROFESSIONAL."
"Waste of your time, money and money."
"You pay your taxes for nothing."
Appointment and Reception Experience
Pros:
"I’ve been patient at KSHC for 17 years and can not speak highly enough about the quality of care I have always received from all the staff and doctors."
"Reception staff, the front line army...Well these guys are lovely. Speaking from personal experience, they are always friendly, professional and keen to help."
"I have been a patient here for over a year now and it is by far the best surgery I have ever been to. All the staff are so friendly and helpful and I have always been able to get an appointment when I need one."
Cons:
"The service here is getting worse."
"I'm finding it really hard to be seen or even get a call back."
"This clinic is very poor. They never pick up the phone."
Online Service and Communication
Pros:
"The online booking system is good but can be improved with a bit of user experience overhaul."
"I’ve also had great experiences with their online appointment booking system."
"The communication is great."
Cons:
"Online booking system is a disaster."
"They never reply emails."
"The online appointment service is a joke."
Overall Service Quality
Pros:
"I have been with the surgery for years and always found them to be professional, efficient, and caring."
"All the doctors and nurses have always been professional and caring."
"Killick Street Health Centre is a very good GP surgery with efficient services and excellent doctors."