Reclaim Now Ltd Reviews Summary

Service Quality

Pros:

• "The service I got from this company was great."
• "I would give this company 5 stars."
• "Company was easy and straight forward, explained everything over 1 phone call in regards to my PPI Rebate."
• "This company handled my reclaim and all I can say it was a very professional and very on point in information exactly what was said happened."
• "Extremely happy with the service received! The staff answered all of my questions and handled my claim in a timely manner!"
• "Professionally handled. Thank you for the service and getting me my money back."
• "I found from start to finish the service I received was brilliant and professional!"
• "Spoke with a young lady over the phone a few weeks ago she was very professional and I have just recently received my cheque, over the moon 10/10 service, thank you x"

Cons:

• "Dirty stinking company!"
• "Got a call on 3rd of July saying about tax I'm due back on a ppi hadn't heard so emailed them customer services is appalling no straight answer still waiting for my cheque to arrive 4mths later."
• "Made claim in April was told claim would be dealt with 6-8 weeks never heard anything since have tried to contact this company but have had no joy. Not very professional at all."
• "Had a call 8 weeks ago caller was very pushy have tried to make contact left details on answer phone and email had no response think this company is a waste of time."

Staff and Communication

Pros:

• "The staff were very helpful when it came to making me understand what the phone call was about."
• "The person I spoke to was so polite and patient. She was so explanatory."
• "nina is a fantastic help to me and like the step by step progress. May advice she understanding person and is excellent service and good communication skills."
• "My claim was dealt with very swiftly and the adviser who was called Cammy made me feel like it was a safe company to work with."
• "Once I spoke to HMRC I quickly realized it was their delay."
• "Very professional and happy to help where possible."

Cons:

• "Talk about pushy - phone calls every day wanting me to sign documents."
• "I have had repeated calls (more than a dozen) from this company despite asking several times to remove me from their lists."
• "So after I put a review up on Friday 22nd Sept l, I received a call from Adam, who told me to take it down or face court proceedings."
• "Very wary, wanted to me sign form on line whilst I was on phone, didn't really know what it was for. Lady on phone spoke more like a friend, very unprofessional."
• "Not happy with this company at all I've been miss led?"

Results and Outcomes

Pros:

• "Few weeks later, I received a cheque of £385 and I’m very happy with the result."
• "I've finally received the cheque (delay was due to HMRC but the admin team kept chasing it on a weekly basis). Thank you for all the due diligence from the hard working staff at Reclaim Now."
• "Just received my cheque, great service took less than 12 weeks, company is very professional if you're waiting it is HMRC causing the issue not the company."

Cons:

• "This company claimed my tax refund without my permission."
• "Was totally ripped off by this company. Cold called - no mention that they would take half my money off me in fees."
• "AVOID AT ALL COSTS! Claimed they submitted my claim in July. Ignore emails. Phone number is incorrect. Chased up HMRC myself to find out no claim had been submitted."
• "I received a letter from HMRC saying that I have overplayed my tax by £x . I got my cheque from Reclaim Now Ltd and all bar £11 difference in the cheque I received and the fees that Reclaim Now Ltd took off in the name of their 30% fees + an additional administration fee for £50.00."

Trust and Legitimacy

Pros:

• "Honest review, having initially received my letter from HMRC which didn’t actually mention anything regarding PPI tax rebate only that they owe owed me (X) amount which would be paid to Reclaim Ltd on my behalf, I then did have doubts and hit google/forums but in short although Reclaim Ltd in this case where honest."

Cons:

• "I went along with it; seemed legit. They even knew about a past tax refund I had, after seeing reviews, of people being pressured into signing Emails and even being threatened and shouted at is insane."
• "Scam artists, avoid at all costs! They contacted me saying they work for HMRC, they don’t."
• "This company claimed my tax refund without my permission. They charged 30% plus £50 plus vat. No vat invoice. Sent me a cheque and says to cash asap. Not even addressed properly. They sent me a copy of forms signed but signature is not mine. They showed no concern about this just threatened me to remove review or face legal action."

Response Time and Communication

Pros:

• "Once I spoke to HMRC I quickly realized it was their delay."
• "Reading these reviews, I would suggest ringing the company to put your claim in again as this worked for me and my wife."
• "Hana in the admin team was top notch in her timely responses and would always ring HMRC when I would request."

Cons:

• "Applied in December and nothing heard. Been trying to reach them."
• "Terrible company. You cannot contact them in any way."
• "Phoned for days emailed spoke inland revenue they paid reclaim weeks ago no progress report no response to my emails."
• "Zero contact and over a year since claim was made.... Very likely I've been scammed in some sense."
• "Why oh why do they not get back when you ring them."

Fees and Charges

Pros:

• "The company have advised as soon as they have a response they will get back to me."
• "Not the companies fault-I called HMRC and they are dealing with a massive backlog so the delay is due to them taking so long."

Cons:

• "Of £911.71 they have taken £328.22 of my money."
• "Fee was a little heavy but I'm still happy with the amount I got."
• "Took several months to process PPI tax claim and only contacted me after I chased, received a payment only for HMRC to request a large % of it back."
• "...and to think I was just about to apply for this company to look into my PPI Tax."

Professionalism and Trustworthiness

Pros:

• "This is a genuine and professional company, Very accommodating staff that look after their customers well."
• "In all honesty, I cannot fault the company as it wasn't their fault."
• "Sam at “Reclaim now” was awesome and really nice, no hassle from me and I got a couple of quid too. Great job."

Cons:

• "I've been miss led."
• "Terrible company. HMRC sent them 4 cheques but they only forwarded me one of those keeping over a thousand pounds for themselves."
• "Crooks, after all their charges and “admin” fees they’ve taken almost half of your money."
• "Do yourself a favor and don't use this company."