Evri, Enfield Depot Reviews Summary

Delivery Issues:

Pros:

• "We had a brilliant delivery man who retired."

Cons:

• "One of your trailer almost took the Lives of a family on the M25 yesterday registration of the trailer was DK72 ZBL at around 12ish."
• "For reasons not known to me. They have stopped delivering to my block of flats."
• "when you let them into your building your lucky if they step 2 or 3 steps in before dumping your parcel."
• "Absolutely nightmare. It's been 3 days that they keep rescheduling the delivery parcel I was supposed to receive, without no reason."
• "I was expecting two deliveries from them and both of them were not delivered at all."
• "Have been waiting 6 days now for this to be delivered!!!"
• "Monday the 12th July my parcel was delivered to the wrong address."
• "Highly unreliable company. They have returned the parcel supposedly on Sunday while I was supposed to receive it on Monday."
• "The WORST service EVER. They are not able to deliver absolutely nothing without problem."
• "Terrible useless company. Said they would come between 2-4 on Monday. They never showed up."

Customer Service and Communication:

Pros:

• "Still office staff are all very nice on Friday."
• "To be fair really easy to chat with them and sort it out."

Cons:

• "I now have 4 missing deliveries and only response I get from Evri is that the local depot still hasn't gotten back to them so they don't know anything."
• "The customer service is non existant."
• "Their automated service is rubbish. after several attempts i gave up."
• "No customer service or support."
• "There is no contact number to speak to an advisor just an automated service."
• "There is no way to contact with Hermes to solve my queries."
• "Made a complaint, 4 weeks later received standard letter with a link to "Damage claim form" the link just took me to Hermes home page."
• "No customer service at all!"
• "I’m appalled at the lies."
• "Plus to all when I called them to track my parcel to see where is it and why this happened, they didn't want to listen to the complaint."

Staff and Workplace Condition:

Pros: (None provided)

Cons:

• "Few parking spaces available outside and also have car park inside."
• "They refuse to bring my parcels upstairs even if its a small one that don't weigh much."
• "Horrendous management with a complete disregard for the law and people's safety."
• "Seems to be a business run in the style of thugs and mafia where threats, intimidation and blackmail are the tools of the trade."
• "Worst depot staff is very rude as don’t care about customers."

Delivery Accuracy:

Pros: (None provided)

Cons:

• "Yesterday they emailed to say the parcel was going to be delivered between 4pm and 6pm. at 6pm another email came - delivery now from 6pm and 8pm. Then another email to say the driver could not find my address."
• "Everytime the driver delivers my parcels to my downstairs neighbour who doesn't speak English, so 9 out 10 I lose my order."
• "On numerous occasions now I did not receive my deliveries handled by this company."
• "They have no idea where half their parcels are."
• "The hermes courier turned up at 2.50pm and said she did not have my package."

Integrity and Honesty:

Pros: (None provided)

Cons:

• "Packages stolen by driver, claims to have been delivered but no attempt made and picture of "proof" of delivery was just a blurry picture of nothing."
• "Worst delivery company with consistently late deliveries! They lie about attempted deliveries."
• "The management repeatedly lied to me about this."
• "This service is the worst service I have ever seen in my whole time of being on this earth."
• "On monday The GPS location was not showing my road and the photo evidence provided was a blurred photo of nothing."

Package Condition:

Pros:

• "It's well worth using Royal Mail, just a little bit more expensive but worth it. They are professional & the parcels arrive usually on time & in tact."

Cons:

• "Another parcel ruined by Hermes. Books arrived soaking wet."

Company's Trustworthiness:

Cons:

• "Wis I could give zero stars!! Worst delivery company in the UK by a country mile."
• "4 parcels of mine in 2 weeks not delivered stolen by driver."
• "Disgusting people and company I would give 0 stars if I could they should be closed down."
• "The worst possible shipping company in the UK."
• "This company is a bloody joke, awful service!"

General Feedback:

Pros: (None provided)

Cons:

• "Absolute joke of a company."
• "This is the worst delivery company ever."
• "1 star is far too high of a rating; it's a company full of cretins."
• "They are useless and the drivers are not experienced - they lie, steal and you will never get your parcel."
• "I only wonder why asos and other companies still do business with them. They must be cheap."
• "They must be cheap. If you order from a company that deals with hermes save yourself the hassle and order from someone else!"
• "They change delivery times at the last minute, if you get notified by them."
• "NEVER USE THEIR SERVICES."
• "Unbelievably useless company with no possible way to contact, thanks for having no desire to please your customers."
• "I will never use another retailer that uses evri to deliver. You are useless."