Address: 4 Eden St, Kingston upon Thames, KT1 1BB, United Kingdom
Phone: +442085467777
Rating: 4.8
based on 155 reviews.
Customer Service
Pros:
"Would honestly recommend this place to anyone. Great customer service. Really made me feel comfortable talking about a sensitive issue."
"All the staff are so lovely and friendly. Never felt so welcome!"
"The staff here are, without exception, friendly, upbeat and helpful."
"Never have I written a review but I think this clinic deserves it! Amazed by the customer service at this clinic."
"The lady at reception was lovely and so was Jessica, she made me feel so comfortable and was very knowledgeable!"
"Everyone there is very friendly and I would highly recommend Sabah!"
"The lady in front house team member Khadija 😍 was excellent, extremely polite, efficient and helpful."
Cons:
"Very rude, extremely unhelpful, unfriendly after they get your money."
"The manager Shannon is clearly out of her depth when it comes to customer service."
"She loses customers for the business all the time."
"It's a shame since some of their consultants are really nice but the manager refuses to take responsibility for her staff's wrongdoings."
"Look at the reviews Shannon always mentioned avoid!"
"AVOID! My first time undergoing a treatment and visiting Kingston Premier Laser and Skin clinic... Horrible experience."
"AWFUL SERVICE, LASER INEFFECTIVE!!!!! The woman who did my laser wasn't thorough, and I left the establishment with lots of hair sticking out of my face..."
Clinic Environment
Pros:
"The clinic is very accommodating. The staff particularly Araxia was very nice and very informative about the treatment that I wanted and could go for."
"The clinic is clean and the treatments are performed on time."
"The clinic is also very clean, very hygienic and cosy."
"This place is super clean, with a very calm and friendly atmosphere which is great for first-timers like me."
"The actual space is pleasant, comfy and clean."
"The place is clean, comfortable and cosy."
"The salon is clean and luxurious and well worth the money."
Cons:
"Because of the pandemic, I did not receive any treatment. I had to leave the UK and basically Shannon, the store manager, simply told me that I've lost the money of the treatment."
"So I will be asking for a full refund and will be going to a different clinic."
"They simply have stolen my money. £1200 paid and no treatment received."
"In September 2020 I paid for my course- £1200 in cash and until today I have not had any treatment done."
"I have paid £1000+ for 8 laser sessions and all my hair has now grown back (my last session was in June)..."
"Unfortunately a total waste of money. I paid for a full body course of 6: all my hair has now grown back."
"I would avoid their service if you are looking for long lasting results and being on a student budget, I was saving for a long time to afford this and all this money has now been wasted. Extremely disappointed."
Treatment Effectiveness
Pros:
"I've had incredible results from my first 2 sessions of laser hair removal - I'm thrilled!"
"I’ve seen a hugeeee change in the areas I’ve done, she’s amazing!!"
"I am really pleased with my LHR results."
"I can already see results from just 2 sessions!"
"I’m very happy with the treatment I been having treatment in central London and now Kingston and the results from laser hair treatment are amazing."
"I did a full course of IPL laser hair removal treatment. It was quick, easy and the staff are really friendly. I got it done over a year ago and the results are amazing!!!!"
"I noticed a HUGE reduction in hair growth only after my 1st session so the laser they use seems to be very effective."
Cons:
"However, my sincere suggestion would be not to rush into a set of treatments on the very first visit."
"14 sessions later, the hair in some areas have reduced but not nearly to the extent I was promised."
"I didn't see a noticeable difference on my skin following one session of the hydrafacial."
"Among the sessions I told many times to the technician that the situation was not improving and couldn't see any effect of the treatment. She didn't believe it, said that I didn't remember how my hair was."
"I now know that laser is completely unsuitable for certain areas of your body but they failed to warn me about any of this in the consultation."
"When i asked about buying my own products I was basically told I should buy there's and it was hinted that I wouldn't be able to get treatment if I didn't buy their over priced products."
"However, with the hydrofacial, I didn't see a noticeable difference on my skin following one session of the hydrafacial, I was not satisfied with the answers I got for my questions also and didn't get the impressions that the person doing the hydrafacial had enough insight into the process."