Currys Reviews Summary

Customer Service

Pros:

• "I visited the store looking for a Samsung Galaxy Tablet. I spoke to Cloudio he found me the last one in stock. I made the purchase no problems."
• "Very helpful staff. Bought a hard drive which was £12 somewhere else so they price matched it with no issues."
• "Staff were brilliant whilst they sorted a complete mess made because the stupid website allows you to reserve items that don't actually exist in the store."
• "Fantastic service from Lisa Coates at the Doncaster branch of Currys today."
• "We were allowed to browse the store without pushy sales staff."
• "Lovely staff - very helpful & took ages to suggest alternatives to meet my needs - the best Currys PC World that I have been in."
• "It was a pleasure to be served by these people and I would recommend this store to anyone needing help and assistance."

Cons:

• "Not very happy I was asked if I needed help I said yes and then the sales assistant ignored me, I was buying an iron and there was no information on the product but took it to till anyway."
• "Got what I needed but the staff wasn't very helpful they didn't seem to know much about the printer I purchased."
• "Poor customer service!!! I am disabled and require a carer to travel with me."
• "Absolutely disgusting customer service from assisstants to manger was not helpful rude."
• "Found it hard to get the attention of floor staff who seemed to be busy not dealing with customers."
• "Staff not the best. Hang around in groups. No smiles and how may I help you sir."
• "Absolute joke!!!!! Waited 30 minutes to speak to a member of staff!"

Product Availability

Pros:

• "This newly refurbished store is like the TARDIS once inside. They have just about every model of everything that they sell on display."
• "Nice selection of toasters that actually fit a slice of bread though."
• "Absolutely great experience in store. I needed a new fridgefreezer and was browsing when approached by a lovely lady named Tasha."

Cons:

• "Went to look at Mac books, none of the display models could run any apps as they where all locked."
• "They didn't have what I wanted in stock only a display model, so now have to go back and collect it."
• "Went it to by a hard drive (internal) they don't stock them, wasn't bothered on capacity just didnt have them."
• "Complete incompetence all the laptops on show are NOT for sale."
• "A waste of time on the day we went for a new tablet that was 199 pounds we could not buy it because they said the system was down, so we went back the next day and the tablet had gone up to 299 pounds."
• "Told a tv wasn't in stock by a Sony rep."
• "I went here last Sunday to purchase a fridge freezer and washing machine paying cash could not believe I could not buy either even though they were on display."

Online and In-Store Experience

Pros:

• "Looking for a new alarm clock, saw a smart clock and wanted to buy online but unfortunately was unable to pay online. I went to the store and a very friendly assistant helped me to find the clock and I paid in store."
• "My product was not in store, so went to checkouts, the assistant ordered my product, told me how long delivery would be, was happy with my service from going through doors to leaving."
• "Item we required wasn't in stock so we ordered online and received item 2 days later!"