Thérapie Clinic - Romford Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The girl who did my full body laser treatment was kind, polite, courteous, and showed excellent customer service skills."
• "Rosie from Romford clinic was absolutely amazing, friendly, and had good knowledge about her job."
• "The therapists are very good, especially DEIMA, who covers all areas on my skin meticulously and explains every step of the procedure."
• "Zana was very friendly and gave really good advice for laser hair removal."
• "Chloe and Roxy at Therapie Clinic Romford were very professional and friendly."

Cons:

• "The front desk lady named Damia was extremely rude, unprofessional, and even threatened to call security over a simple question."
• "One therapist was really pushy in trying to sell me a course of treatments, despite my explanation of my current plan."
• "The lady at the front desk was extremely rude and lacked communication skills, making the experience quite unsettling."
• "The staff at the call centre are hard to work with and the policy is strange, creating problems with booking and account management."

Effectiveness and Quality of Laser Treatments

Pros:

• "I’ve seen great results with my laser hair removal sessions and the process was virtually pain-free."
• "Emma was amazing in the laser hair removal process, ensuring no spot was missed and providing excellent aftercare advice."
• "The laser treatment is effective, and I could see results after a few sessions."

Cons:

• "I had a terrible experience where the therapist didn't mark the area properly, and the treatment felt half-hearted, leading me to doubt its effectiveness."
• "After many sessions, I still see no difference in hair growth, which is disappointing and feels like a waste of money."
• "The treatment felt rushed and not thorough enough, leaving me unsure about the long-term effectiveness."

Client Experience and Comfort

Pros:

• "I felt immediately at ease with the laser hair removal process, thanks to the thorough explanation and friendly demeanor of the therapist."
• "The salon was clean, well maintained, and the nurse was very informative and thorough."
• "My therapist was very gentle and made sure I was okay during the procedure, making the experience very comfortable."

Cons:

• "There were no hygiene wipes or towels provided, and the therapist entered the room unprofessionally while I was undressed."
• "The treatment room was crammed, limiting movement and making the experience uncomfortable."
• "I felt uncomfortable during my appointment due to the therapist's abrupt and sarcastic manner."

Appointment Scheduling and Management

Pros:

• "The online booking system is very informative and easy to use, making appointment scheduling hassle-free."

Cons:

• "There have been several instances of appointments being canceled last minute due to staff sickness, causing inconvenience."
• "My appointment was not on their system when I arrived, leading to confusion and frustration."
• "Appointments are frequently late, disrupting schedules and causing annoyance."