Shumaila's London Aesthetic & Laser Clinic - Beehive Lane Branch Reviews Summary

Staff Professionalism

Pros:

• "They both have a positive & professional approach with their work ethics."
• "The professional nature of the beautician I dealt with along with all other staff was remarkable."
• "Very welcoming and polite staff."
• "Very happy with Shumailas Beehive Lane staff members generally, always professional and lovely to talk to!"
• "The staff is always very welcoming with me."
• "The staff are always very friendly and attentive and tailor the appointment to your needs as much as possible."
• "All the staff are welcoming and friendly."

Cons:

• "Naz is a careless worker who is disrespectful and says bad remarks about her customers in urdu."
• "One of their therapist was on reception and picking her nose without any feeling that someone is noticing."
• "The salon itself wasn't clean and the girls working there were unprofessional and didn't seem to know what they were doing."
• "Really unprofessional and untrained is the only way to describe the staff and services received here."
• "The hairdresser responded extremely aggressively and began shouting in her own language to her colleague about my sister and the situation."
• "The hairdresser clearly felt pressured by this and as a result she made mistakes with our haircuts and acted very rudely."
• "The owner was looking at me very very rudely."

Laser Hair Removal

Pros:

• "Love coming to shumailas, mariama especially is always so welcoming and very well experienced as results have shown in my laser treatment."
• "Been having laser treatment there and i am very happy with the results."
• "I have had 4 treatments of laser hair removal and they have worked wonders."
• "Marima at Shumaila’s is the best laser person I’ve ever had."
• "Very happy about their treatments, I purchased a package for laser hair removal and I can say it is worth the price, my hair started falling after first session."
• "Within 2 sessions 85% of my hair had gone! The results were amazing and I was so relieved!"
• "Excellent laser hair removal procedure."

Cons:

• "I am extremely disappointed with this place. I got a laser hair removal treatment on my face for 6 sessions, and they took the money. After 2 weeks, the hair grew right back as if I didn't come here."
• "After a couple sessions I noticed no improvement at all, initially they said it would take at least two treatments to see some changes however that never happened therefore asked for a refund."
• "Came home twice with patches of hair."
• "Also they told me that the lash lift will last 4 -8 weeks but it didn't even last 5 days."
• "Got my lash lift done here (beehive lane branch) a week ago, when I called to book an appointment they told me that charges will be £43 but on the day they charged me £50, whereas most of the parlour charges around £35."
• "Mis leading information! Different price for men and women!"
• "I came to the saloon for eyelash extensions and was given false eyelash clusters, they fell off the following day."

Customer Service

Pros:

• "She was very nice and made me very comfortable."
• "Highly recommended 👍"
• "Marije made me feel calm and explained the procedure, she was very professional and friendly."
• "Ranvir she was amazing she was very patient and helpful."
• "She always keep asking me that im okay🥰"
• "The customer service delivered by Marime has been very amazing!"
• "The beautician was always kind, attentive and adaptable to my needs."

Cons:

• "I would never recommend this place not even to my worst enemy, this people don’t know how to cut the hair."
• "Save your money and go to a more credible company."
• "The manager was ever so extremely rude. She refused to offer me any form of refund even thought there was no change at all."
• "They didn't wash properly they rushed not perfect wash and they didn't mention when they booked how much is!"
• "Misleading information! They then said £7 for me?? Because I have different genitals, I identify as a woman as she asked me to prove it. Discrimination."
• "They trimmed my eyebrows and charged Double, Absolute circus, no pre informative information or price quote."
• "worst place ever i literally want to cry there complaints department do not respond or even reply to your emails."

Facility Cleanliness and Hygiene

Pros:

• "The salon is nice and clean and all staff were welcoming."

Cons:

• "Very Poor!! My Wife had an appointment and visited for the first time. She was seen by Naz (old lady with blonde hair) The room where they washed my wife’s hair was filthy and smelly."
• "They dont wash their hands after every client and are doing threading."
• "I had hair cut and blow dry was disaster hair dresser does not know any thing about health and safety, no hygiene at all."
• "The only thing was the salon was freezing with large windows don’t think amount of heaters was enough for the room."