Laser Clinics UK - Ilford Reviews Summary

Therapist Professionalism

Pros:

• "My beauty therapist Roya is amazing. She has a complete consultation with me before and after my session and I feel that she has really listened to my concerns."
• "My treatment was with Roya and it was a pleasure to be pampered. She was knowledgeable in her field and the feeling of the Hydrafacial technique was enhanced by Roya's unique technique and care."
• "Roya has been amazing during my treatments and she is always very friendly and makes me feel so comfortable."

Cons:

• "The biggest issue with this place is you cannot consistently choose the same therapist. I’ve had some awful arrogant therapists and have only recently had a couple of good ones."
• "It feels they care less about your journey and experience at the salon and more about getting bums on seat."
• "When I visited this place for skin treatment mentioned in the services list, the receptionist confirmed that they deal with hair removal services only and no skin related treatment available."

Clinic Environment and Cleanliness

Pros:

• "My initial impression was of the lovely clean interior and the friendly staff whom I was greeted with."
• "The branch is clean, staff are friendly and Roya always does an amazing and thorough job with my laser treatments."

Cons:

• "The treatment room was unpleasant, cold, and had a urine smell, which further added to my disappointment."
• "The problem is that every time a different person does your session. And few of them don't even cover the whole area when doing the laser."

Treatment Effectiveness

Pros:

• "I’ve been with Laser Clinic Ilford for over a year, I have hydro facials on a monthly bases. Today I had my first session for a laser treatment. I was very nervous but Florina the consultant was so excellent that she made me feel very comfortable."
• "I have been two treatment (Hollywood and underarms). I have had 4 sessions each so far and very pleased with the results I’ve had."
• "I started my laser journey here after years of waxing, and the results are amazing. I saw results almost immediately."

Cons:

• "The overall quality falls well below the standard for the price customers are paying."
• "I did some research and asked around and found out that I should've definitely seen a difference which I didn’t."
• "I've had good and bad experiences here. I think the quality provided in this service is inconsistent."

Customer Service and Experience

Pros:

• "Renata was very helpful and clearly explained the best package for me. Her customer service and care to clients is amazing."
• "Again it was a really nice experience that I had today in the Ilford laser clinic with Tanya."
• "I love laser clinics Ilford! The branch is clean, staff are friendly and Roya always does an amazing and thorough job with my laser treatments."

Cons:

• "I arrived 10 minutes late due to traffic, and they immediately informed me that they needed to shorten my treatment or reschedule."
• "The customer service I received from Aminah was totally outstanding. I was having trouble with my account being set up and Aminah was very patient."
• "Cancellation policy is rubbish, started my period on the day just before the appointment, they wouldn't cancel, very unhelpful, asked for 48 hours notice."