O'neill's Carnaby Street Reviews Summary

Service

Pros:

• "Always fantastic service and a great atmosphere."
• "Fantastic service. Couldn’t have asked for better."
• "Staff was really pleasant and helpful, the food was fantastic."
• "Very good staff, Manager Natasha was resolving customers issues and was great."
• "The staff go above and beyond, really friendly and professional."
• "Staff are all very hard working, attentive, friendly and welcoming."
• "Food and drinks were exceptional and the staff are so friendly and helpful."

Cons:

• "The doorman was incredibly rude and unprofessional on Friday night…"
• "Twice while passing this place I’ve had staff who work in this pub speak vitriolically to me."
• "Staff are unfriendly and uninterested in customer service."
• "The staff didn’t care one single bit."
• "Useless staff, disgusting toilets, extremely poor service."
• "None of the staff seemed bothered when I complained."
• "An awful experience, with staff that could not care less."

Food Quality

Pros:

• "Affordable and amazing dishes, fish and chips was top!"
• "The food is always superb; their cauliflower bites are to die for."
• "The tuna melt panini was delicious."
• "Food was excellent. Steak and Guinness pie was delicious."
• "The food superb at again great prices."
• "Food is delicious and service is fast."
• "They have a good selection of vegan options and the food is always delicious!"

Cons:

• "Ordered wraps that were meant to come with chips but as the staff are mute they didn’t tell us they had ran out of chips.. who runs out of chips!?"
• "I had fish and chips here last week. It was the worst meal I have ever had ANYWHERE!"
• "Just like to say the food was not up to standard like the last time I was here."
• "Breakfast below par (sandwich only)."
• "The food itself wasn't great. The bread was cold and dry, so the meat and fries."
• "The mac and cheese would need some improvement."
• "The cod was rather tasteless."

Atmosphere

Pros:

• "Great atmosphere, plenty of room to accommodate recent covid rules and regs."
• "Real nice and friendly pub in the heart of Carnaby."
• "Live music was lovely."
• "Lovely place to be whether for breakfast lunch or dinner even for a couple of drinks with your friends or loved ones."
• "Amazing spot for watching sports on a summer afternoon!"
• "Great atmosphere to watch sports, big TV screens with the sound on."
• "Nice place fun, atmosphere, uplifting live music."

Cons:

• "Sat outside which seemed to be a good idea, however, with all the smokers in close proximity it wasn't pleasant."
• "Decent pub, sadly relatively unremarkable."
• "Expensive, dirty and couldn't get served."
• "It's good to have some nice and cheap whisk(e)ys, but the food is really awful."
• "Not much room to sit at night many people were standing."
• "Wouldn't recommend for sports. Weird layout doesn't seem to attract sports fans."
• "This place has been ruined, manager after manager worse and worse."

Management

Pros:

• "On the plus side the manager did give us a full refund."
• "It's nice and professional that the manager cares to review the opinions."
• "Danny the amazing manager and his staff at oneills... went above and beyond to make our evening so enjoyable."
• "HUGE shout out to Danny who was super helpful in booking us a table and gave us a personal welcome and looked after us on the night!!!"
• "I recently met the Kitchen Manager, Jack who couldn't have been more accommodating and professional."
• "Manager personally approached us and we had a conversation about fish and chips and the difference between London and where we are from in America."
• "Revisited yesterday and was pleasantly surprised to be served by Natasha again."

Cons:

• "The doorman was incredibly rude and unprofessional on Friday night…"
• "Do never visit this place, the manager don’t have any manners or education."
• "Whoever organised this evenings service should be ashamed."
• "Went into watch the Old Firm, was told by the manager it was policy not to put sound on for football."
• "Rude manager, incompetent staff."
• "They will refuse to any complaints and don’t take advices."
• "The staff literally mocked me until they made me leave the place."