Weston Park Dental Surgeons Reviews Summary

Appointment Management

Pros:

• "Great dental practice, my appointment didn’t feel at all rushed."
• "Dr Babar, my dentist, knew his job, did it well, and explained it to me clearly as he went along."
• "Dr Songra has been so good over the years that I have never had a need to look/go elsewhere."

Cons:

• "I had to change [my appointment], all fine. Then THEY changed it."
• "It took them 20 minutes to cancel and they promised me a refund that obviously didn’t arrive."
• "I had to wait 25 minutes - constantly being told that the dentist would see me very soon."

Customer Service

Pros:

• "The Weston Park Dental reception team are just lovely; welcoming, kind and so helpful."
• "Anna the receptionist is very polite, nice and helpful."
• "The staff are very friendly and helpful."
• "The staff here are excellent, starting with the receptionists Marilyn and Anna, they always go the extra mile for you."
• "Reception staff are lovely."

Cons:

• "I felt the reception staff was totally shambolic."

Dental Services

Pros:

• "Dr Sandie Grant was very kind and efficient and sorted my problem out there and then."
• "Dr Panesar very patiently explained my options and kindly answered my (many!) questions."
• "Dr Mette was really awesome by being patient-centred and clearly explaining the procedure."
• "Mr Songera has always gone above and beyond when looking after my teeth."
• "Dr McCarney is very knowledgeable and thoughtful about her advice."
• "Dr Panesar is outstanding, all of my family have been seen by him… none of us have a bad word to say."
• "Mr. Songra is the best dentist I have ever had and I trust him totally."
• "Had a wonderful experience with Dr. Madan Songra. He was very professional, kind, and explained the situation and options to me very well."

Cons:

• "Hello, I was a little disappointed because I paid a lot of money to have an inlay on an upper right back tooth. Despite advising the bite was not right once the inlay was in I was advised to eat on the non affected side as this would encourage the teeth to come down and improve the bite."

Pricing and Costs

Pros:

• "First class dental practice, with professional and caring reception staff and highly recommended if you're looking for top quality dental treatment at competitive prices."

Cons:

• "They take £40 deposit."
• "But I thought the cost (£150) for me as a longstanding regular patient was rather high."
• "I feel that the hygienist prices are extremely expensive."
• "I do not understand the practice of charging so much for deposits however."

Hygiene Treatment

Pros:

• "Hygienist only appointment with Marianne who was marvellous."
• "From the helpful reception to the thorough and painless hygienist to kind and reassuring Dentist, I’ve had an excellent experience."

Accessibility and Convenience

Pros:

• "Thanks for helping a 95 year old to be able to visit the dentist."

Cons:

• "The only reason why I don't give this practice 5 stars is because I wish they were open until a bit later during the week and on Saturdays."

Professionalism and Expertise

Pros:

• "Really happy with the service and work I receive to improve my teeth at Weston Park Dental Surgeons."
• "This really is a fantastic dentist. Fabulous staff that really care. The best dentists and hygienist s I have ever had."

Overall Experience and Recommendations

Pros:

• "I will definitely be recommending this place to friends and family."
• "I’m very pleased and would recommend Dr. Songra and his team anytime."
• "I highly recommend Weston Park Dental Surgeons to anyone."

Cons:

• "I can't in good conscience recommend this dentist to anyone."
• "Would I recommend this dentist? A year ago, yes, now, I’m not so sure."