Currys Reviews Summary

Customer Service

Pros:

• "Once you do get served the staff where courteous and helpful."
• "This is a great store and the staff is hospitable as well. Never had any issues with return as well."
• "Can’t thank Joe, Jeremy and Tim enough for helping resolve an on-going issue I had with the purchase of a faulty phone back in April."
• "We were served by David who was excellent and very patient answering various questions!!"
• "Staff are great from my experience and can't do enough to help."
• "Excellent service from Josh, was able to answer all my questions, took time explaining how product worked and procedure for collecting my product."
• "Service from Virginia was 10/10."

Cons:

• "I stood next to the tablets for what seemed like an age whilst a group of 5 staff stood around chatting and laughing."
• "Horrible customer service when trying to exchange an item."
• "Staff will actively try to avoid helping you, even if you're going out of your way to get their attention."
• "Awful service, both members of staff who I had any interaction with were very dismissive and seemed like they couldn’t be bothered."
• "Absolutely useless in the store, I wanted some information on mobile phones & couldn't find anyone to help."
• "Terrible as usual. Can never find anyone to help."
• "Service was really poor in the pc section. Waited absolutely ages for any assistance and when finally got some help the assistant was pretty useless regarding advice."

Product Availability and Pricing

Pros:

• "Excellent range of electronic goods."
• "The selection in store is quite good for smaller electronics which you can carry out in a bag, everything else needs to be delivered."
• "Plenty of stock to choose from."
• "Best place for all the electronics and communication devices... Vast range of each and every consumer electronics we ever wanted."
• "A great choice on display but find the more exclusive high end products require ordering for next day pick up."
• "Used it for a click and collect order but have been in many times over the years. Good sized store with a lot in stock."
• "It's a good place. Electronics are well displayed. Staffs are willing to help."

Cons:

• "Went to curry's this morning to look at a gas double built under oven, only to be told because no one wants these ovens anymore they weren't on display."
• "Three times over the past year I have tried to buy stuff from this store, checked online and it's in stock yet once in store they say it isn't."
• "The price shown on the tag was £25 or thereabouts, so I took it and showed the sales guy and went to the till to pay. The price was £35!"
• "Wilful muppetry! Ordered a toaster online and turned up to collect it, no stock."
• "Yet again a constant disappointment bought some thing as a present only to find they had sold us returned items missing remote and screws."
• "Decided to have a run to currys farnborough on Sunday to pick up a ring cam they are selling for £139.99, spoken to there staff that said there's no more in stock and all sold out."
• "No refund until the courier found it even though the delivery address was the store."

Store Experience

Pros:

• "This shop has disabled parking and access, repair and service, click and collect, help desk, business center."
• "They now have a big screen with games with a super cool chair in front of it, so the kids and not so kids can seat and have a go at games - a good way to see if you like it before you buy it."
• "This Curry PC world is in a retail park in Farnborough with massive free parking spaces."
• "Nice clean store. Lots of staff around to help. Parking no issue as it's in Farnborough gate complex."
• "Spacious, clean and tidy."
• "Always had a positive experience when visiting this store."
• "It is a great shop to visit as there is plentiful free parking as well as a large choice of products on display, a bit or a rarity in our current online shopping culture."

Cons:

• "Really wish I had done my research on buying an item from curry's first. Great service up until the point they have the money and then it all went down hill from there."
• "I brought a 42 inch tv and got home and opened it and the screen was all cracked, took it back to explain and I was blamed for doing the damage and there was no exchange or refund."
• "Find out they didn’t collect the fridge freezer and nobody called to tell me."
• "I ordered a new washing machine to be installed which I paid extra for. When they came round they said they didn't know how to install the washing machine."
• "I remember when going to PC World was an adventure. You could browse isles stacked with every imaginable component and periphery."
• "Very disappointed!!! A family member visiting this store told me about good price of an microwave I'm looking to buy.... And spent 55£ more than big yellow price tag is showing."
• "This has to be the worst store in the Curry's chain!! Took three trips to process my order and even after that we received two invoices for equipment we did not ask for or receive."