Currys Reviews Summary

Customer Service

Pros:

• "The man, who was very friendly and really helpful, he was polite to answer our questions."
• "Really friendly staff, helped me to find item by going in the back to have a look."
• "A good store with helpful staff. Have a good selection of electrical products most on display so you can have a play if you want and most them are available to take away."
• "Yesterday I purchased air fryer and went to tills to pay and we were attended by this lovely girl Paige. She was very helpful. She provided excellent customer service to us."
• "Nice friendly guy who worked for Samsung."
• "Staff in shop are great."
• "Staff are really helpful and friendly!"

Cons:

• "Possibly the worst shopping experience I have ever had. Three members of staff chatting next to us."
• "Staff just walk around staring into space or spinning on office chairs instead of actually helping customers."
• "The staff are entirely disinterested in providing any help."
• "Customer service was not great at all."
• "Initially attended Currys (Shirley, Solihull, Birmingham) at near to closing time and the service assistant was clearly not 'here to help' attitude and just was not interested in her job."
• "Absolutely absord customer service."
• "Slow to none existent service."

Product Availability and Information

Pros:

• "A good store with helpful staff. Have a good selection of electrical products most on display so you can have a play if you want and most them are available to take away."
• "Great store with a broad range of products and items for sale."
• "Wide range with different qualities of home and office use electric and electronics equipments under one roof and online as well."
• "One of the largest electronics retailer in the UK. They have very spacious shops at almost all the cities."
• "Big massive Collection of products. Nice to get a touch on the product prior to purchase."
• "Great expanse of a huge array of products to choose from."
• "Large choice of TVs."

Cons:

• "Items had specification info missing and then not in stock and told to 'go online'."
• "Like over loaded with products range and less data availability on product display cards."
• "Not enough available, trained staff on floor, resulting in long wait, dissatisfaction and no sale."
• "Some of the tv's didn't even have that. Advisor told us to look online which is also impossible in store as the Internet inside is terrible."
• "I asked for 2 laptops that were on show and both were not in stock."
• "It's amazing if you walk around the shop how much is on display, but how little is available."
• "This is a huge store but don't carry much of the stock. On-line you can find everything available for delivery to home or store."

Staff Conduct and Professionalism

Pros:

• "Given a very friendly welcome by someone stood on the door."
• "The staffs are very friendly and helpful."
• "Very friendly staff, and management. Was able to source and purchase a new laptop and case with ease, from very knowledgeable staff."
• "The staff were friendly and approachable."
• "Staff very helpful but some of the items (tablet case) are too expensive and of poor quality."
• "The staff were brilliant with their knowledge and assistance, my son left totally satisfied with his purchases, thanks."
• "Assisted by lovely young gentleman today while husband chose a smart watch, very knowable polite."

Cons:

• "Staff were unprofessional as well."
• "Staff just walk around staring into space or spinning on office chairs instead of actually helping customers."
• "Staff didn’t seem to know what they were doing."
• "Unfortunately poor experience in this place... Staff were Clueless about their products and did not seem the least bit interested in helping us with a 2k sale."
• "Staff seem like they're in their own world and it's a task for them if you ask for help."
• "The service in the store is Non existent."
• "Unfortunately when trying to find a replacement TV the sales person was less than helpful."

Store Policies and Practices

Pros:

• "I explained the reason why I had brought the goods back & I was given an immediate refund."
• "Managed to get 0% finance whilst it was still available."
• "However, once we were seen the return was dealt with efficiently, floor sales staff attentive and knowledgeable."
• "His helpful colleague who was serving other customers asked what happened and was willing to help."
• "Great experience, the item was Samsung brand so as you'd expect. The pay online and pick up service is excellent."
• "Have had a few recent very good experiences with the Solihull retail park store, would recommend."
• "The staff were brilliant with their knowledge and assistance, my son left totally satisfied with his purchases, thanks."

Cons:

• "Currys has had a policy for a while of asking for customer's personal details at the checkout."
• "Currys has no reason to collect customer data for any purpose that benefits their customers."
• "Bad points, the sales team is always trying to sell you something you don't need."
• "Misleading advertising on products in store."
• "Should be called curry's no help desk."
• "AVOID THIS USELESS COMPANY AT ALL COST!"
• "Good prices but very pushy on the extended warranties."