Currys Reviews Summary

Store Facilities

Pros:

• "This really is a large store with a huge range of electronic equipment for sale."
• "It's a quiet big store. Wide product line."
• "Above all, there is lift and staircase both facilities available."
• "You can recycle here your used electronics for free."
• "Huge choice of all household appliances, TV, audio and accessories."
• "The click and collect option now includes a facility to collect in your car."
• "Very large selection of electronic goods although its of course not quite as extensive as what they have to offer online."

Cons:

• "Seems very unorganised."
• "Then they delivered only the fridge and not the freezer."
• "One of the worst stores I have been to!! The store is big and clean but with less employees."
• "Need to sort out there price tagging on products."
• "Stock accuracy is non existing."
• "Some products not priced & similar items located/spread in other areas despite being told repeatedly not available without checking system."
• "Very limited option to choose from in store."

Customer Service

Pros:

• "Very good customer service from Tejas at this store."
• "I was seen by Maruf who was very helpful to start off with."
• "Really great service."
• "Very efficient collection team."
• "Great service given under difficult Covid secure click & collect service."
• "I was helped by a lad called Jack who did a great job. Perfect customer service and answered all of my questions quickly."
• "Visited this store with very friendly staff who were super helpful."

Cons:

• "Very unsatisfactory experience."
• "The managers argued with me in regards to a faulty product they had sold me."
• "All staff are either racist or sexist!"
• "These people are scammers honestly."
• "Unhelpful staff that couldn't act more disinterested."
• "Customer service is awful based outside the UK- they really mess me up with my order."
• "Such a Poor Customer service received by Gentleman in Repair and Services department, they don’t even bother to serve you."

Staff Attitude and Knowledge

Pros:

• "Montse, the chromebook expert, approached us and gave us so much useful information."
• "I was served by a lovely lady by the name of Amandeep. Very helpful and was able to assist me in getting the right coffee machine."
• "Was served by Jesse in the mobile section of the store and purchased a phone contract as well as home broadband for myself and my business. I have never received better customer service from anywhere I've been."
• "Had an absolutely amazing experience, was served by Raj who was very attentive and willing to help."
• "Staff service is good, the store is not overly crowded and stuffed to the brink, which to often seems to happen."
• "The sales assistant was very kind, helpful and efficient."
• "I got served by Shayan who was amazing and helped me pick a new TV."

Cons:

• "Sales assistants don't seem to know what there doing/ not skillfull at all."
• "Employees just not interested, they don't have any knowledge of the product nor they have them in stock."
• "Terrible customer service from most of the staff."
• "The management team does not even know their own store policy."
• "Went there to purchase a Laptop. No staff interested in helping."
• "Too many staff chatting amongst each other when people need help."
• "Your associates need to be cross trained, there was only 1 lady serving while about 5 associates was standing around doing nothing."