Currys Reviews Summary

Customer Service

Pros:

• "Staff are superb, excellent service and very knowledgeable, particularly Emmanuel whom with his helpfulness we purchased a tv."
• "Wonderful experience...from the friendly meet and greet gentleman as we walked in, the patient TV guru who knew everything and answered all our questions, the kind assistant who sorted our purchase to the careful strong guy who safely deposited our new TV into our car!!"
• "The young lady who attended to me was friendly and helpful, she let me have a play on similar laptops and showed me all the 2in1s in store."
• "Organised cue, wonderful staff service. They were very accommodating and patient in this stressful period."
• "The store has very helpful staff who always enquire if you need help."
• "Fred was my salesman who attended to my needs, took my order and advised on all the extras I may need."
• "We found both Kauthar and Jack to be extremely helpful in sourcing the machine we wanted, along with facilitating next day delivery and installation!"

Cons:

• "Bought large American fridge freezer which was delivered today but the very rude delivery man refused to bring the item into my home."
• "Had terrible experience at carphone warehouse inside carrys pc World, Basildon. Female assistant was rude and condescending when we were trying to get her help to make a decision on which phone to purchase."
• "Staff Rude, unhelpful and lacked knowledge."
• "All the staff members do there is talk between themselves and when you ask them something, they say 'go and look on the website'?!?!?"
• "The most appalling service. Walked out in the end having gone in for a new laptop."
• "Terrible customer service and rude staff member."
• "Absolutely terrible customer service nothing in stock, takes over a hour for any help."

Product Availability and Selection

Pros:

• "Very big Store lots to look at went to buy a Laptop had loads to see."
• "Curry's have a variety of laptops, TV, washing machine, fridge freezers, tumble dryers, and much more."
• "An easy place to shop particularly if you want a washing machine! There is a large choice available at very reasonable prices."
• "The place is tidy and you can easily find everything you need."
• "Big store. Very large store with just about everything electrical you could imagine."
• "They had really Helpful staff and lots of choice."
• "Stock levels not bad considering the number of items Currys sell."

Cons:

• "Not a very big selection either ordered a good one in stock took my money said be in touch 2 weeks later rang to find out were it was surprise none in stock and none on order still took my money though."
• "Saw a toaster and a kettle that we wanted. Drove back later to find neither were in stock, despite being on display."
• "Went here as the website said a Nintendo game was in stock for my daughter. Waited at the checkout with for someone to fetch a copy from the warehouse after 10 min someone came back to say they didn't have it."
• "Couldn't find the headphones I wanted on the display despite checking on-line that they were available."
• "Pathetic... I went to pick up a PC monitor today they had a range of 4 3 of which were out of stock leaving only the most expensive in stock, we go to stores like this to expect a range... if stocks an issue it needs to be addressed before they run out."
• "Loads of wares here, but nothing specialist in store at all. Currys is now just an open version of the electronics and homeware section of Argos."
• "Seeing as CURRY'S now run the monopoly on the electrical walk in shop they seemed to be lacking on items."

Store Management and Staffing

Pros:

• "His professionalism and dedication to customer satisfaction are truly commendable."
• "The branch manager (Aaron) at this store was absolutely amazing, gave us the best deal possible, provided us with chairs, refreshments, occupied our children while we sorted out our upgrades, even set the phones up for us we literally had nothing to do but relax, highly recommend him."
• "Sales woman (Kayleigh) was amazing and the manager was incredibly calm and in control."
• "I went to the southend store but due to poor customer services, basically no staff to help, so I left and went to this store in basildon. Plenty of helpful staff."
• "The staff are very pleased to offer great service and excellent value for money too."
• "They made a difficult situation much easier for us."
• "Fred was a lovely and helpful staff member too!"

Cons:

• "Had to visit store to place order and pay for a ps5, made me wait half hour as no one knew what they were doing."
• "When we approached the manager he said there’s no one to assist except for one person."
• "Was not impressed with the Manager whose jeans were falling down with him showing off his red underpants."
• "It’s a shame the 'manager' was more worried about walking around the store talking about usbs or toasters than actually helping his staff out."
• "Store general manager is about as useless as I've seen in any store or line or work, ever."
• "Management need to employ more staff especially during a sale period."
• "The customer service for PC World Basildon has dropped significantly."

Product Quality and Pricing

Pros:

• "The electrical equipment that you can buy in store is fair priced."
• "Clean well present section within store. Good deals."
• "Showcase for nearly everything if you want it digital shiny or 'smart'. Free parking and nearby eats."
• "Very helpful lady & very informative about the vacuum we purchased."
• "Currys Saves the Day!"
• "The fitters that came to install the tv did a good job but the tv is a bit wanky to the right."
• "The guys in store however were able to hook me up with a loaner, and were nothing but helpful and cooperative, even allowing me to bring in my PS4 to test my old tv once it came back to make sure it had been fixed properly."

Cons:

• "Purchased a washing machine from Currys and the motor burnt out less than 3 months later."
• "Not the to place to go if what you buy goes wrong. I bought a tumble dry from them that developed a fault."
• "Brought a tv as was told it was 4K HDR and could play all 4K programming on Netflix. I got the tv home to find out from a friend that it wasn’t HDR and the picture quality was really poor."
• "New laptop stopped working. PC World were supposed to send laptop back to manufacturer for repair but 4 weeks later I had to pick up broken laptop and do it myself."
• "Went today to buy a new tv walked in the shop with over a grand In my pocket staff didn’t seem to bothered in selling me one and seemed like they didn’t even want to be there they didn’t have nothing to say about the products like they have in passed waste of my time I’ll take my money else where very disappointing curry’s."
• "I recently bought a HP laptop from here, sales fine but after-service terrible."
• "Disgusting service. Bought a £400 Dyson fan/heater yesterday, Monday and was told I would get a call from store today as soon as it had been delivered to store and was ready for collection."