Currys Reviews Summary

Customer Service

Pros:

• "Really impressed, will definitely return to the Stevenage store."
• "Great customer service! We came in to purchase one item but Sam was a great help with a few other IT issues we are experiencing with various providers."
• "Amazing customer service in store, very helpful and very knowledgeable, really really good staff, thank you!"
• "Rob is a credit to you and deserves a pay rise."
• "The lovely Georgia was busy on a different counter but see me waiting for a while. She was a great help and within 5 minutes of explaining my issue with her she had left her desk, gone out back and found 'he' and got my tumble dryer."
• "As soon as I walked through the door, I was greeted and asked if I needed any help - I did, so I was shown to the guy in the department who understood what I needed."
• "A very nice member of team who answered all of our questions & gave us the best recommendations."

Cons:

• "Went in to buy a phone, department was closed, wasted trip."
• "Took a kettle for repair. Heard nothing. Had to chase for an update and then service was soooo slow."
• "Shop is tidy and full but the service has never been that great."
• "Needed a replacement monitor quickly for work, managed to grab one quickly however the customer service leaves a lot to be desired."
• "Some staff members are more interested in chatting to each other than actually helping customers."
• "Was ignored from the moment I entered, plenty of staff chatting to each other."
• "The staff were extremely unhelpful apparently there was no manager to speak to."

Product Availability

Pros:

• "It is a big shop with lots of technology ranging from gaming PC's to fridges."
• "Good products at good prices."
• "It is quite big shop with all appliances, computers and mobile phones too. Deals often good and variety of goods also often spoiling for choice."
• "Has a large amount of products so plenty of choice."
• "Usual merchandise in this popular outlet. The store is huge and has just about every household electrical item you could want."
• "Vast open plan store selling a variety of products at very competitive prices."
• "Good selection of white goods on display and was able to choose a washing machine easily and quickly."

Cons:

• "Lots of camera cases online but not in-store."
• "Went in here to buy some earphones and despite having cards out to take to the till neither of the ones I wanted in stock."
• "Shop was awfully badly laid out with no grouping of the TVs so they could be compared."
• "Apple products are few and far between."
• "They did not have the product I wanted, a vacuum, in stock."
• "The store don't seem to have stock of anything presented on the shelves."
• "Not the greatest Currys sadly, quite a lot of the display products do not have boxed products you can take away."

Staff Attitude

Pros:

• "Went in today just to have a look at some products and was lovely that staff were seeing if you needed help etc, plenty of staff about."
• "The staff at the Luton branch were eager to help, quick of hand and friendly."
• "Wow, people say the customer service is bad here but I can’t lie I was very happy. I’ve made two visits in the last two days and all staff have been extremely helpful and knowledgeable not to mention kind!"
• "Staff very helpful went the extra mile to explain the difference between the products as well as offering (without any prompting) a discount."
• "Good selection of items. Always a choice. Staff advise when asked not pushy for a sale."
• "Staff where polite and leave you to browse then carried my new tv to the till when I made up my mind."
• "From the moment we came into store we browsed for a moment then Jamie came over to us as we was buying an chest freezer we wasn't pressured into buying it he was very helpful and knowledgeable spent time with us didn't rush us and I would highly recommend his services Well done Jamie 10 out of 10 for customer service and knowledge manager please give him pat on the back to a well deserved staff member."

Cons:

• "The shop manager GLEN NICOLSON is very rude and untrained on 'his own store' - (He said it was his store as he flashed his badge)."
• "Went in to buy a TV and games console. Was not approached. 4 or 5 staff walked passed me and in the end I had to go a ask to spend my money with them."
• "What's happened to good customer service it appears to have gone out of the window."
• "The staff are not very helpful and seem to pay more attention to their phones."
• "Staff milling around in no rush to help/serve anyone."
• "Prices are competitive but customer service is awful if you have a problem because you can't phone the store as they don't list their number."
• "However, i was told that the camera was cheap as it wad end of line (which i expected) but i was told that they didn't have any left and they wouldn't transfer one from a store that did."