Address: 57 Westow St, London, SE19 3RW, United Kingdom
Phone: +442087710738
Rating: 4.2
based on 96 reviews.
Customer Service
Pros:
"Max, Laura and the team are absolutely fantastic."
"Kelly was knowledgable and adaptable to what suited me."
"Max made me feel very comfortable."
"Max and Laura made my mum and I so welcome and offered drinks and nibbles too."
"The shop owners are wonderful! Laura was brilliant and had the patience of 3 saints- all the ladies there are so relaxed, helpful, and understanding."
"Laura was patient, kind, and even aloud, my hyperactive friend, to take part in feeling like a princess."
"They are so friendly, knowledgable and fun."
Cons:
"The atmosphere did not feel very welcoming when I walked in and the consultant was not very friendly at all."
"Their seamstress services was awful... she was just rude, unprofessional."
"We were told the shop was closed in a rude and dismissive way."
"On collection, the owner Laura informed my bridesmaid that the alterations had not been finished as I (the bride) had not confirmed the *exact* collection time."
"When we walked into the store, we were met with a rather rude remark from an employee."
"Very rude staff, for a store which is always empty and there aren't many customers for sure"
"The lady in charge of my appointment was dismissive throughout."
Dress Selection and Quality
Pros:
"some of the dresses are cool and sophisticated"
"I was blown away by the bridal gowns they had."
"They have an amazing range of dresses which made it very difficult to choose."
"The selection of dresses here is brilliant - there were a number of dresses I could have happily chosen."
"Great selection of dresses to choose from especially as I am a size 20."
"A wide variety of dresses to choose from whilst me and my girlies sipped on sweet prosecco."
"Their range of dresses is really curated and they cater to all styles and budgets."
Cons:
"The seamstress completely ruined my dress, removing all the pleats and attempting to restyle it."
"Ordered me a size 16 dress, never been that size in my life. Have always been a 12."
"be prepared to share a very small space with multiple brides trying on dresses"
"I was devastated and absolutely disgusted with how this could be allowed to happen"
"It was put on the dirty floor to step into"
"These people stole my jewellery! I left earrings and a bracelet very dear to me in the changing room after trying on dresses."
"Didn't like anything in the store, only one dress was remotely what I wanted."
Shopping Experience
Pros:
"The shop itself is beautiful (sparkly and elegant) and the team is amazing."
"I’m still smiling thinking about it and finding my perfect dress!"
"I had a great time and find my perfect wedding dress."
"There was absolutely no pressure, and the whole experience was enjoyable without feeling awkward or pushed into making a decision"
"Not to mention, the shop is super cosy and elegant!"
"I said yes to the very first dress I tried on, which was selected by Laura, the store owner."
"Had the best dress shopping experience here."
Cons:
"There were three people in the shop without face masks this is as of 30/12/2020."
"I was disappointed that even though my wedding was cancelled... the shop wouldn't buy my dress back from me."
"I don’t understand how you can do business like that if you don’t respect your potential clients?"
"I was absolutely mortified yesterday when my husband to be arrived home to see a big box left outside on my doorstep."
"I felt rushed and pressured to leave the store quickly."
"I travelled 2 hours to visit this boutique... And I can honestly say the 2 hour drive was well worth it!"
"Unfortunately it was the least welcoming or luxurious experience I had"