Address: 16 Lambton Rd, Raynes Park, London, SW20 0LR, United Kingdom
Phone: +442089712000
Rating: 4.7
based on 120 reviews.
Selection and Variety of Dresses
Pros:
"They also stock a range of dresses for all body shapes and help you with fitting and measuring once you have chosen your dress."
"Huge selection of dresses, which is a massive plus and you're not asked for an appointment fee, which many stores do now."
"Really wide, beautiful selection of dresses and great customer service."
"The collection of dresses are beautiful, the service is excellent and I would recommend them again and again."
"They have a fantastic range of dresses, including latest season, and they can accommodate a range of sizes."
"Teokath honestly has the most beautiful bridal dresses selection, I have ever seen."
"Their selection of dresses has something to offer for everyone."
Cons:
"It's fair to say the lace dresses I tried on (£1300 & up) look pretty rough, with the lace falling off, threads of beads broken, and tears in the fabric."
"I am a size 16 and wanted to try dresses on but all the dresses were too small."
"Unfortunately, all the sample sale dresses were size 12, I guess that's fine for most but unhelpful staff/owner, didn't pin me into any dresses so the ones I could squeeze into just hung off me!"
Customer Service
Pros:
"I would never have found my dress without the help of Levi!"
"Farah was amazing and even picked out the dress that I said yes to!"
"Everly and the entire team made my family and I feel comfortable and welcomed from the very beginning."
"The team you have at Teokath is second to none... every single member of staff was so unbelievably helpful and so accommodating."
"Such a lovely experience! Was worried about going shopping for a dress on my own but Kelly, Levi and Lucy were amazing - they gave great advice and worked hard to get me the dress I wanted - it's wonderful!"
"Levi was extremely welcoming and patient whilst I tried several dresses on, providing useful guidance and advice toward other styles she thought I might like."
"Levi listened well and completely understood what I was looking for."
Cons:
"When we arrived we were left in the cold for up to 5-10 minutes as the door was locked and the staff were elsewhere."
"Snooty is not the word, despite my cousin having an unlimited budget, we were both looked up and down and it was obviously decided by a woman there, we could not afford their dresses."
"We came out feeling awkward, deflated, and angry. I cannot believe the service, or lack of, that we received, especially in such a customer service based industry."
"However, I found the staff, a woman named Elle, a bit rude; I had confirmed an appointment at 6:15pm and got a telling off when I arrived at 6:20pm."
"Really disappointed in customer service here...once I put down the deposit I never heard back."
"When we were finally let in, a woman who I assume to be the manager was rude and unhelpful."
Store Environment and Experience
Pros:
"Lovely space, the lighting is great and the shop clean."
"Plenty of space to have a good look at the dress from different angles."
"Each appointment you have their dedicated attention and they offer you a drink and help you relax into your appointment."
"The shop is beautiful with a stunning range of dresses."
"The store is beautiful, mirrors and lighting highlight all the best parts of your body and dress."
"This is a brilliant place to look for and find the perfect dress for your big day!"
Cons:
"I had given my budget online and was not shown any dresses below £1300, despite me verbally acknowledging I'd like to keep things as low as possible."
Alterations and Tailoring
Pros:
"Teokath are still kindly and generously holding my dress since my wedding has been postponed twice now due to COVID."
"With the help of Chambers making the most beautiful bolero to finish my Pronovias dress, and working super hard to complete alterations in the week before the wedding, they all made it happen."
"Chambers Bespoke Tailors are also a real asset to your bridal service. They were unbelievably helpful and played a huge part in re-making/tailoring my dress so it became totally unique to me."
"The alterations business used by teokath, Chambers, is also excellent and have done a really great job on my dress."
Cons:
"Shop is wonderful but Do Not Use the tailor Chambers they recommend."
"The only thing I would say is Do NOT USE the tailor Chambers Bespoke that they recommend."