Slug & Lettuce - Solihull Reviews Summary

Service

Pros:

• "Recently visited with work friends for leaving drinks. Atmosphere was friendly with great table service all afternoon and into the evening."
• "Service was quick and friendly."
• "Chelsea our waitress kept the drinks coming and was happy throughout our visit!"
• "We were greeted by Nat, who was cheerful, polite and professional."
• "Visited here last night with a group of friends. Both Finn and Joe were very professional and welcomed us with open arms."
• "The service was quick at the bar also our food order came very quick though they were extremely busy."
• "Our waitress was called Luna, she was so lovely and friendly, didn't keep us waiting at all with drinks, there was a constant flow of alcohol coming to the table."

Cons:

• "Staff have very bad attitude."
• "The guy who didn't greet us at the door... He was totally uninterested bordering on rude."
• "Not happy with the service here. It could be dramatically improved. Members of staff were rude throughout the night."
• "Service was slow and poor."
• "The service was very slow and we had to seek out staff for each food and drink order."
• "Although we arrived after the lunch time rush, the service was ridiculously slow!"
• "Service was average in general, but drinks service was quite slow."

Food & Drinks

Pros:

• "Food has always been great."
• "Cocktails were amazing and our waitress was super friendly."
• "Brilliant service and outstanding food and drinks."
• "The 'French fries' were very tasty."
• "The food was very tasty and the cocktails were delicious."
• "I love coming to this place, everyone is always so lovely, amazing drinks, tasty food and a brilliant atmosphere!"
• "The food was excellent I had a Chilli Chicken Burger with fries and salad and my Missus Mary had the same....it was hot with excellent non wilted and not brown lettuce leaves."

Cons:

• "The only criticism is that the croquet potatoes were overcooked, I like them soft and fluffy inside instead of half empty."
• "Chicken lacked flavor seemed to be boiled with cheese and bbq sauce on top, green peas was hard.. possibly still frozen."
• "I ordered salmon was not available so ordered fish cakes they were cold sent them back got another portion was so soggy and tasted of chip fat."
• "Total rubbish noticed the portions had got a lot smaller."
• "The food and drinks have gone down in quality here over last few years tbh."
• "Cocktails are good but food is disgusting."
• "Waited 45 mins for the food, and was quite honestly the most disgusting meal I have had for a long time."

Ambiance & Atmosphere

Pros:

• "Various themed nights throughout the month make for a never-ending reason for a visit."
• "Lovely outdoor Al fresco dining."
• "The clientele is a good mix too which always makes for a fun evening out in Solihull."
• "Nice atmosphere, good staff."
• "Nice atmosphere, good drinks, sometimes live music."
• "Friendly atmosphere excellent and fair security. I always had a good night every time I go there."
• "Cute bar/restaurant. It's kind of a hidden gem with lovely outside seating area."

Cons:

• "It was too much, too loud, too busy."
• "Slightly uncomfortable atmosphere at the start of the night because the dance floor is empty."
• "I hadn't been here in a while. They have redecorated since I was last there and the place is gaudy."
• "Next time the circus is in town, don’t waste money on tickets, go to this place and see all the clowns you want for free."
• "Whilst it was a pleasant surprise to hear that Live Music was on, boy was it LOUD! Far too shouty and Loud."
• "There was very loud background music and no table service."
• "I'm sure it must have been breaching some safety laws, it was so crowded I could hardly move."

Value

Pros:

• "Easy service at the bar and £15.50 for 2 double gin and tonics which is fairly good for the centre of Solihull."
• "This place is the best place for cocktails in Solihull so far because the cocktails are brilliant and also because it is 2 for 1."
• "2 4 1 cocktails all day, all made freshly in front of you for a bit of theatre!"
• "Came here for bottomless brunch and it was amazing value for money."
• "The food was spot on and definitely worth the money."
• "NO one had a complaint about the food, it was plentiful and enjoyable."
• "Ordered the fish and chips which we really enjoyed and it was a good quality meal."

Cons:

• "Beer is well overpriced but if service was there- could be overlooked."
• "They are dangerously small pieces handed to your customer and I had to leave the building to go and buy some from the shop next door."
• "Food quite basic and expensive but great choice of cocktails if you can agree on the choice."
• "Not a great place anymore. Over expensive for what it is. That's if you even get your food."
• "Two soft drinks two mains cost £26. It's better and cheaper to go weatherspoons."
• "New Year's Eve was disappointing no DJ and wasn't impressed with how many underage drinkers were in there."
• "The beer isn't great but I wish you could order a hot drink that actually comes hot and not lukewarm."

Management & Staff

Pros:

• "Booked for 15 of us for my partners 50th birthday. Table was ready on our arrival! Staff were all good especially the young Duty Manager never caught his name sorry. Blonde hair!! He was a credit to the business helped us with everything."
• "Dave the cocktail maker made some stunning drinks for us and was ever so warm and welcoming."
• "Greg was absolutely amazing! Made us feel very special by preparing our cocktails to perfection, freezing our glasses prior to making them."
• "Was on our way out when the manager Jenny arrived with a smile on her face, we knew we had to head back as she was so charismatic and always makes us feel at home."
• "Lauren and Luna were the2 ladies that served and helped us for the entire evening!! They were amazing and I cannot praise them enough."
• "RYAN! RYAN!! RYAN!!! EASILY THE BEST SERVER IN THE PLACE!!"
• "Ryan looked after our party of 14.cant fault the service he provided us with."

Cons:

• "Can't handle busy pace, and to be honest I have seen it busier and better service."
• "The place was very busy but the staff don't help themselves when they bring a meal out why don't they take something back they pass tablets full of glasses and plates and leave it there doesn't make sense to me."
• "The team leader, Lauren touched her hair and then handled our food."
• "At least 7 staff behind the bar seem to be serving who they like rather than any order."
• "To many bar staff running around with ear pieces and not and then one of them throwing glass bottles into a bin, the staff who were serving was rushed off there feet serving on a busy Saturday night well done to the hard workers."
• "Unfortunately, the front of house team member was quite rude; she offered no menu's or advice."
• "The staff disputed that payment had gone through yet it was clear from my banking app that it had."