Stoneacre Newcastle Silverlink Pentagon House Reviews Summary

Customer Service

Pros:

• "The staff were extremely helpful and made getting our car as easy as possible."
• "Neil was so helpful and had such a nice way about him. I didn’t feel pressurised into making a decision."
• "The staff give you a 5 star service and couldn’t be more helpful."
• "Anthony was so helpful without being pushy, courteous and I felt I could pop in any time for a chat."
• "Can’t speak too highly of Anthony Pizzey at Stoneacre Suzuki at Silverlink. His personable and professional approach made purchasing a new Vitara a pleasure."
• "Absolutely brilliant service from start to finish, Neil was brilliant and made sure I drove away with my dream car."
• "Thanks to Charley in the service department for looking after our sales stock vehicle which was in for a warranty recall."
• "Fantastic service from the Silverlink branch, Lee dealt with all my questions with a great knowledge of the car."

Cons:

• "Absolutely disgusted, angry and very upset at the service received from this garage when trying to purchase a renewal mobility car."
• "Scratched my car twice when in for a service... they would not accept they did it won’t ever use again."
• "Very poor experience at the Mazda garage. Had to constantly chase for updates about a car I was purchasing (a used car) with no urgency."
• "Despite having an issue with the Stoneacre centralised service booking and their policy of up-selling..."
• "Consistently disappointing customer service from this garage... problems with my car not fixed, parts replaced improperly requiring further intervention, bodywork damaged in their possession."
• "Ever since they got bought out by Stoneacre its gone downhill, its never easy to talk with the service dept as you have to go via national booking centre."
• "When talking to the salesman he seemed to have a formed idea that we couldn't afford the car... didn't seem to take us very seriously."
• "Not a good experience from this garage. Car not as described when I bought it. After sales do not want to know."

Dealership Facilities

Pros:

• "Booking my vehicles annual service and MOT was made so easy by a very pleasant operative."
• "Yet again everything went like cockwork. And a big word of praise to Kim and Paul who are a credit to themselves an Stoneacre Suzuki Newcastle."
• "Came on 27th October for my CX5 Service and 1st MOT... Looked after really well by Kim, kept updated regularly."
• "Highly recommend Stoneacre Newcastle Silverlink for a great new car experience."
• "They moved the car from another branch for me to view it. Paul and Talia were great to deal with."
• "Our car was booked in for its first service... The staff were very pleasant and everything was done to keep contact to a minimum."
• "Great service and I was happy with the overall deal including the offer on my old car."
• "The whole team were friendly and welcoming. John was excellent, and I even had the pleasure of meeting Mr Hodgson himself!"

Cons:

• "Partner took MX5 in for service and MOT, told a few items needed to be replaced... The car had not been wiped down inside after been inspected."
• "I have recently bought a Skoda from Hodgson Suzuki. The customer service was second to none. Alan, who helped me with my purchase was so helpful and understood what was best for my circumstances. No hard sale."
• "Could not match Sherwood Suzuki Gateshead price for 54k miles - 72 months service on a Grand Vitara. £395 compared with £540 for exact service using Suzuki trained technicians and genuine Suzuki parts is a no brainer!"
• "I would like to thank Dominic and the rest of the team at Hodgson Suzuki for all their professional help in making the purchase of my new car go very smoothly!"
• "I have just purchased my 5th car from Hodgson, specifically from Mark Hamilton. I have had some great service over the years but today, Mark and the team really surpassed themselves in slightly difficult circumstances."
• "The Hodgson Mazda garage in Newcastle sold my daughter a new car that had been recalled by Mazda due to brake problems despute it was classified as unroadworthy."
• "Turns out the car i bought from Hodgson Mazda was knowingly sold with broken shock absorbers."
• "From start to finish, Stuart was a massive help and supported through the whole process and was always willing to help!"