Chaos Karts Reviews Summary

Staff Interaction

Pros:

• "Beth was great and she explained everything to us, even got us in on the first group."
• "Staff members were friendly and polite! I highly recommend it for all ages!"
• "The staff were very welcoming on arrival. It’s a brilliant idea for people who are competitive."
• "Staff were really friendly and helpful giving a good atmosphere!"

Cons:

• "The customer service is terrible. Tried to contact them several times regarding my booking before we come and couldn’t get a response!"
• "Staff on site do their best but they’re let down by the product."
• "The “manager” came out and started shouting at them creating a very hostile environment."
• "Got 2 tickets, website not clear about the process. Staff unaware of most of the things."

Karting Experience

Pros:

• "Genuinely real life Mario Kart!!! Will definitely go back…"
• "The go-karts are very impressive with how they work and easy to operate, and the whole arena really immerses you in the game."
• "The karts themselves were very safe and full of fun features to enhance the experience."
• "The karts are super fun, easy to use and definitely leave you wanting to carry on."

Cons:

• "The racing space is so small you are constantly shot and stopped. You’re not actually racing you just collect points."
• "Karts broke down a few times on the track too which meant even further delays."
• "My only recommendation would be that the tracks to be a little bit wider/ bigger."
• "The actual experience is great, our group of five had an awesome time when out on the track. It’s only 20 minutes of play time which went by very quickly."

Value for Money

Pros:

• "A great experience the best way to go kart. Had an absolute blast and no injuries from careless driving."
• "Really good experience, I would definitely recommend. The karts are fast and the power ups are deadly."
• "An absolutely amazing experience!! Was so fun and the staff Chris and Alex were awesome too!"
• "Wow, just Wow. Truly the most fun, the set up is genius, the karts and effects are amazing."

Cons:

• "Very fun experience, but unfortunately, too short. We expected at least a thirty-forty minutes race."
• "It’s only 20 minutes of play time which went by very quickly, and doesn’t provide great value for money at over £30 per head."
• "You get asked to turn up for your time slot then left waiting, watching others who arrived after you go in before you."
• "A very expensive, terrible value for money, 15 minute experience."

Facility and Setup

Pros:

• "The moment you walk into reception, you’re already in for a treat with how well designed it is."
• "We were checked in quickly and everything was explained really clearly."
• "Nice staff, nice high tech karts that detect when you're going on a speed boost or if you're going off track."
• "The whole set up was like nothing I’ve ever seen before and really well done."

Cons:

• "Entrance to the site looks terrible and slap dash."
• "Just one thing about the waiting room is that the floor has lots of creases in it."
• "There were arcade machines to keep yourself busy in the meantime, however half of them were broken."
• "The outside of this place looks a mess! Cheap and not thought out well at all!"