Teamworks Birmingham City: Karting - Laser Tag - Simulator Racing Reviews Summary

Booking Process

Pros:

• "It was also really simple to book, and very reasonably priced."
• "Absolutely amazing customer service from Joanne when trying to book and plan an event for 15+ people."
• "The staff are all super helpful from when we were booking it on the phone-even told us the best time to come for us and seemed to generally want us to have fun!"

Cons:

• "They are very very strict on their refund policy and clearly have no empathy for their customers situations."
• "Joanne came back to me eventually (9 days after initial contact on the issue) and informed me that they were sticking with the no refund policy despite the exceptional circumstances."

Karting Experience

Pros:

• "New electric karts are brilliant and the track is a good length and layout."
• "Electric karts were fast and had great grip."
• "The speed of the karts is second to none on indoor tracks and we have never been disappointed with performance in the years we've been coming."
• "The cars are quick and well maintained. Pretty much new when I went."
• "The track is so smooth and for the drive the price is Pole Position."
• "Indoor karting experience with powerful electric go-carts."
• "The track is well set out with some interesting bends, but also a nice long section where you can put your foot down."

Cons:

• "We found it hard to overtake and experience that level of fun."
• "Track was horrible, no grip on those bumpy surfaces, go karts are very different performancewise."
• "The karts were dreadful because a I could rattling from the battery and the steering column was loose, plus the steering wheel was way heavier then other karts I've driven."
• "Give this track a miss its really FILTHY with poor facilities lockers do not work."
• "A wheel came off one of the karts and the staff couldn’t seem to care less."
• "However the cars need to be switched because of small batteries after each session which is annoying."
• "Not the fastest gokarts in Bermingham! Karts were slow and the surface was very slippery."

Staff and Customer Service

Pros:

• "Good friendly staff help you throughout."
• "Nice staff, place does need a refurb though."
• "The staff were really knowledgeable and friendly."
• "Great Staff who are friendly, helpful and polite."
• "Overall we had a great time, the staff were great."
• "The staff were all welcoming, friendly and very professional."
• "Staff were friendly and efficient."

Cons:

• "The guy who lead the party wasn’t attentive at all as well as this he was rude and seemed to want us to get out as soon as."
• "Staff is horrible but overall karting good just staff is the problem."
• "Very rude and abrupt staff, tried to make a complaint to the manager was not helpful at all."
• "The staff are quite brusque... it is annoying to be spoken to with phrases like, 'This isn't difficult', 'you guys are useless', 'do you know how to listen' and more."
• "One particular staff member who worked on the track wearing a black shirt and trousers was horrendous, doesn't know how to talk to people, constantly shouting and belittling us."
• "One of the workers along the lines of ‘anish’ has a Bad attitude towards customers, makes despicable faces and snarky if you crash into things and rolls his eyes at you."
• "The general service wasn't great, one of the race coordinations had an overwhelming BO smell about him."

Facilities and Environment

Pros:

• "The place was clean and the staff were friendly and humorous."
• "Staff were excellent, professional and the place was child friendly and clean."
• "The actual place was clean as well and being able to have banta and a laugh with the staff is what stood out to me a lot."
• "The overalls and the bathroom facilities are clean, and there is also a bar and food available."
• "The equipment provided was really good. Clean, easily accessible and available in all sizes."
• "Absolutely safe, friendly staff and some decent food as well."
• "Free parking on the street was easy to find in the evening."

Cons:

• "With no regard for safety of new racers, I wouldn't advise this venue for anybody young and new to this."
• "The track is small too many turns you can not even pick up speed."
• "Not worth £42 per person, track is very small with not much space for overtaking."
• "Lazer tag room could do with some air conditioning..it's sweaty and nasty after five minutes."
• "Track is a bit small and feels outdated compared to others."
• "Starting to show its age, jumpsuits were well worn and the decor similar."
• "The track was dangerously bumpy. On the track my kart went over a bump resulting in me crashing into the floor and I bit me tounge to the point it was bleeding!"