White Stores Essex Store Reviews Summary

Delivery Service

Pros:

• "The furniture arrived within 7 working days as specified and I am so happy with it."
• "It arrived in 7 days and is absolutely brilliant on my patio."
• "I ordered it on a Tuesday afternoon and was very impressed to get my delivery that Thursday morning, in plenty of time for my daughter's birthday party at the weekend."
• "Once the goods arrived we received a phone call to book us in for our delivery. The goods arrived as promised along with a call prior to the delivery on the day."
• "Stock then delivered 3 days later over 10 days quicker than advised when purchasing."
• "Just to update this review furniture came today so impressed by the quick delivery."
• "Brilliant selection to view and all items in stock and coming to the two addresses within ten days."

Cons:

• "Paid £90 for delivery which didn’t show up, no communication as to why, then 1 parcel of 5 showed up a day later, 2 and 3 parcels arrived 4 days later, still waiting for the next 2."
• "The table and chairs came a week later (unannounced) with no cushions and no parasol."
• "Delivery service a shambles... Waited in all day between 9am and 5pm....still didn't bother to turn up."
• "Umbrella did not arrive. Only the base."
• "However, my message on the online form was ignored, there was no communication about the delivery time in advance notice to confirm the delivery date, and delivery turned up in my house while I was at work and no one at home."
• "I took a day off work for delivery only to be told it was not on the system! Even after me confirming before!"
• "Spent over £6,000. was promised that my stuff would be delivered within 7 days, its now been 4 weeks and I only have parts of my order."

Customer Service

Pros:

• "Beth who answered one of our desperate phone calls and was helpful and did what she could and the only person to call us back."
• "Jessica who assisted us did not pressurise us at all and was very knowledgeable of the products."
• "We met a nice young girl called Jessica who was very helpful with our questions."
• "They have tracked down products for me, stored garden furniture for months at my request, replaced faulty items without a quibble and at no cost to myself, and ensured 100% customer satisfaction every step of the way!!"
• "Customer service was great & very accommodating with our purchases delivery."
• "I was assisted by Jordan who was absolutely incredibly patient and helpful."
• "Fantastic customer service from start to finish, even when we had some problems with the courier, white stores essex solved it with one phone call."

Cons:

• "Very bad service. Would not use them or recommend them to anyone!"
• "Appalling customer service. After giving White Stores staff a whole load of chances to get something very simple done, this team have failed on so many levels."
• "I paid a premium to buy from them and got a terrible customer service."
• "Quick to take your money, but no customer service! Avoid!"
• "Zero aftercare from the company and willing to let faulty good be sent to customers."
• "Very poor and aggressive customer service."
• "Nobody answering to my numerous e-mails, phone line is constantly engaged or rings out, nobody replying on Twitter!"

Product Quality

Pros:

• "The quality of their furniture is very good."
• "Fabulous quality, easy to put together and it looks stunning!!!"
• "They have an impressive range and have plenty of staff who are helpful without being pushy."
• "The quality of there furniture is amazing can not recommend this company enough."
• "Once the furniture arrived I was really happy with the quality and how little assembly was required (if any)."
• "Also these reindeer have been stored outside and uncovered but look like new. Full marks for product quality."
• "The quality of the furniture is excellent and stunning design."

Cons:

• "You go on their website and see these amazing Vibrant glowing Xmas trees... to receive a Xmas tree which is washed out in colour!"
• "The parasol pole have snapped between the crank handle and the hole on the table."
• "It definitely not tempered glass and definitely not tough."
• "EVERYTHING is damaged, glass top damaged, table legs through the table top, every single chair frame and legs wonky."
• "We spent a reasonable amount money expecting good quality product, but when it arrived we felt it was lightweight and we were disappointed with the general feel and build quality."
• "There was also loose unraveling rattan, poorly drilled box handles, scratched granite slabs and the table top was shattered."
• "It’s the second summer I have had with this set and all the cushions have already faded and discoloured."