Heidi's Reviews Summary

Staff Service

Pros:

• "Georgia, Lauren and Chelsea, what lovely girls!!! They were so polite, did everything above and beyond, making sure we had plenty of bottomless pizza and made sure we were having a great time!"
• "We’re we’re served by Sam all night who was lovely and so attentive!"
• "The team at Heidi's were really accommodating, especially considering there was a mix-up with our booking (my fault) and made arrangements for us at very short notice."
• "Loved our visit here today. Perfect local brunch spot. Rosie & the rest of staff were brilliant & so attentive."
• "We received great service from staff members Georgia, Lauren and Chelsea. Service was fast and friendly the restaurant had great vibes, good food and excellent drinks recommended for couples and girl groups looking for a good evening’"

Cons:

• "We then had to clear our own table as the staff was just standing behind the counter talking."
• "When we arrived we asked to be shown to our table which we had reserved by email, we were asked if we were having afternoon tea, which we weren’t, we had clearly booked lunch."
• "I asked what time does breakfast finish and she said 12. It was only 11.30."
• "The staff couldn’t have been older than 16/17, they were all so young and came across very inexperienced which was worrying as it looked as if they had left on their own."
• "We arrived and we’re greeted but stood at the front door for a few minutes without anyone actually asking us about a booking so stood there trying to get staffs attention."

Food Quality

Pros:

• "The pizzas were gorgeous, the cocktails were lush, the decoration was stunning and the brownies were DELICIOUS!"
• "The unlimited pizza option was great. The food kept coming with different flavour pizzas each time. All cooked very well and all tasted great."
• "Had a fantastic time at Heidi’s with bottomless pizza. Tried all types of pizza available and loved every one. All cocktails & drinks were lovely."
• "Absolutely stunning eatery. Impeccable inside and out. Coffees and cakes are superb."
• "Delicious food, Beautiful decor & Friendly accommodating staff."

Cons:

• "Then went to the counter to order our food and coffees waited 25 minutes for them and 2 sausage rolls which were cold in the middle."
• "Jacket potato is £11.50 and it’s clearly cooked in the microwave as it’s skin is soggy and it’s brown inside."
• "For £11.50 we got 1 slice of sourdough bread that was spread with extremely sloppy avocado and was very bland."
• "My only critique would be it is very girly light pinks and white, but we’ll designed."
• "The food and drinks were lovely but service was pretty dismal and slow so we won’t be returning."

Ambiance and Decor

Pros:

• "The decor is just beautiful, the pizzas are delicious and freshly made and we always eat far too much as there is so much choice and the staff are lovely."
• "We just love coming to the pizza nights at Heidi's. The decor is just beautiful, the pizzas are delicious and freshly made."
• "A great little find so local to us! The restaurant has obviously had so much care and attention in the design, atmosphere, food and staff!"
• "We have a baby girl due so the venue is perfect for our baby shower celebration as the decor inside is beautiful with all the lovely pink touches!"
• "Absolutely stunning eatery. Impeccable inside and out."

Cons:

• "It ended up with the waitress silently clearing the table of the teapot etc without mentioning it again."
• "The cakes are uninspiring and look a bit like something you’d buy a big batch of for £1."
• "The building isn’t equipped well either, the ovens are under the bar, the waitresses leave their tickets all over the bar."
• "She had no gloves on when preparing food she was also eating and touching her mouth."
• "The saying don't judge a book by its cover is so true, beautiful place, awful service, disgusting food & I've paid for it all night long, the cramps in my stomach are horrific."