Phoenix Reviews Summary
Category: Pub London
Staff and Service
Pros:
- "Great staff, polite, cheerful, and friendly."
- "Highly recommend and cheers to Reya!"
- "The bar staff were really friendly and knowledgeable on various drinks."
- "The service was friendly and attentive, and the place was comfortable."
- "Reya was awesome! Knew we were Americans (accent maybe) and treated us like family from the moment we sat down."
- "The staff… very accommodating and friendly."
- "Friendly, Helpful and efficient staff, especially the young lady who served us, thanks."
Cons:
- "Grumpy staff, 3 different ales were cloudy and poorly kept."
- "Service is slow and the app option for ordering is not only a painful process it doesn’t work."
- "Bar staff can sometimes be quite slow, do not always remember who is next in queue."
- "Despite being told we could sit in the upstairs bar, we were rudely told to leave the area by management some 30 minutes later."
- "Terribly rude, no offer to help or to even check."
- "Service can be rather laboured and slow though."
- "Unfortunately, he was extremely dismissive, short tempered, and overall rude to each one of us that ordered drinks through him."
Food Quality
Pros:
- "Really tasty food a step up from standard pub grub."
- "The food was very good, of a higher standard than pub food generally, I would say, and was served quickly without fuss."
- "Best fish & chips anywhere!"
- "The Phoenix Burger was fantastic."
- "The fish and chips were perfectly cooked."
- "Food was excellent - try the lamb burger."
- "The food was traditional with fresh ingredients and a little flare."
Cons:
- "The fried fish was a bit oily, slightly too soggy, and the french fries were overdone which seems to be a common problem in England."
- "The food was totally overpriced - almost £20 for a chicken burger."
- "Food is disappointing and overpriced."
- "The food was a bit tasteless and overpriced."
- "The Sunday roast also nothing special."
- "The food is awful and I wouldn't recommend eating at this pub."
- "The food was disgusting. I ordered white onion soup, padron peppers, and chicken supreme."
Ambience and Atmosphere
Pros:
- "Great pub around the corner from the hustle and bustle and tourist places from Victoria."
- "Brilliant pub with literally squillions of different gins."
- "Nice, airy - light-filled pub."
- "Nice atmosphere out on the veranda upstairs."
- "Warm, welcoming atmosphere, traditional British pub decor done smartly."
- "From the moment I walked in, the atmosphere was warm and inviting."
- "A quaint and cute little pub in Victoria, London that I thoroughly enjoyed."
Cons:
- "The place was really messy and dirty as the most guests had left."
- "It was incredibly loud and hot inside but what to expect from a Saturday night."
- "The only problem I had was with the extremely loud atmosphere in there."
- "The terrace was also uncomfortably noisy."
- "Regrettably taking 15 minutes each visit to be served a substandard pint."
- "Too crowded and noisy on a week night (Thursday) as it’s popular with the Westminster after-work crowd."
- "It is not a good place to have a conversation."
Value for Money
Pros:
- "Visited for a Sunday lunch ahead of a trip to see Wicked for my daughter's birthday. Absolutely loved it."
- "Really nice affordable pub in a great central location!"
- "The prices are also affordable."
- "Nice bit of outdoor seating and very hand for Victoria station."
- "Had lunch the food was lovely and fresh."
- "The roasts were especially good."
- "The staff were incredibly friendly and welcoming."
Cons:
- "Pub itself is nice but it's extremely crowded after work."
- "Omg £10.60 for a cider and a blackcurrant and soda!!!"
- "Food-wise - very expensive for what you get."
- "The pie main was a pisstake. £18 for a slice of pie with no sides at all on the 'mains' list."
- "Good pub, but probably about 20 to 25% over priced compared to its local competitors."
- "The food is either horrifically overpriced, or not what you'd expect at that price."
- "For £5 I felt like I’d been had!"
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