Cleaner Ears - Ruislip/Hayes/Wembley/South Hampstead Reviews Summary

Procedure Experience

Pros:

• "The ear wax was removed using micro suction procedure in 2 visits."
• "I used the oil for a few days before the appointment which helped and Jo's professionalism and caring nature meant it was a really positive experience."
• "Rajan was kind and attentive throughout and I would not hesitate to use him again."
• "She first tried a method which didn’t work so used an alternative method which did work."
• "The procedure was pain free and Rajan was at pains to make sure I was at ease and comfortable."
• "The whole appointment took 5mins and felt rushed."

Cons:

• "I felt robbed of £30 since the audiologist just quickly looked into my ears and determined there was no wax and then said it's just sinus problems and I should just use Vicks to help."
• "Sadly I would not recommend due to my bad experience. On my first visit, the wax was pushed further back and left me with worse hearing than when I started!"

Staff Service

Pros:

• "Staff are friendly and informative."
• "Brilliant service - faultless and Jo was amazing throughout."
• "Advised me of each step, they would take."
• "Rajen came out on the same day. Very good job and my Dad can hear again now!"
• "Upon arriving I met Bhavisha who was very reassuring and polite."
• "Bhavisha was great with my elderly Mum, so patient and kind."

Cons:

• "RUDE STAFF !!! As soon as I opened the door the receptionist smiled but a lady in a blue pinafore shouting across the practice telling me I have to wear a mask to enter."
• "The so called ‘Ear Specialist’ had only managed to clear out the one ear and had mentioned to come back for the second ear at a later date."

Appointment Booking and Accessibility

Pros:

• "I was able to get an appointment, very quickly."
• "I booked a same day home visit with Rajan from Cleaner Ears."
• "Heard about this company, rang them and Rajen came out on the same day."
• "I googled somewhere to go and found CleanMyEar, booked a same day appointment."
• "Very quick and easy to book. The clinic is clean and comfortable."

Cons:

• "My friend who is 91 has had to take her hearing aid devices back a few times and was without them for four weeks."
• "The practice follows all the Covid rules, but I was struggling with my hearing for a few days and was desperately looking for solutions."

Cost and Value

Pros:

• "Had my ear wax removed by Rajan in the South Hampstead clinic. It was quick, painless and cheaper than a lot of other places I looked."
• "Cheaper than others and I like the loyalty card scheme!"
• "Very quick and easy to book... The microsuction treatment usually takes no more than 15 minutes and is cost-competitive against other clinics."

Cons:

• "I felt robbed of £30 since the audiologist just quickly looked into my ears."
• "The whole appointment took 5mins and felt rushed. I felt robbed of £30."
• "To say the service was abysmal is an understatement. The so called ‘Ear Specialist’ had only managed to clear out the one ear and had mentioned to come back for the second ear at a later date."