Paul UK Ltd Reviews Summary

Staff Service

Pros:

• "The staff are always very friendly and with a smile."
• "Staff was very attentive and patient as we were overwhelmed with amount of cakes."
• "Excellent service from Nejwa who was very attentive."
• "Really great staff here."
• "Waiters were polite and helpful which is rare in London!"
• "The staff were really attentive."
• "Their service was outstanding, friendly and polite."

Cons:

• "Not much communication to customers on how the service system works."
• "The coffee is delicious but the staff were a bit rude."
• "Stood waiting for 10 mins whilst various staff bustled past us looking busy and studiously ignoring us."
• "The waiter admitted to the two other customers that complained on my behalf that he understands their complaint but did not apologise to me."
• "We were overcharged for our order and the attending manager was quite difficult to deal with."
• "I feel the staff let the place down a bit as they are talking loudly between themselves."
• "Very bad customer service. No communication at all with the customer."

Food Quality

Pros:

• "In my opinion they have the best TART in the world."
• "Food was incredible."
• "The cakes are really good. Not cheap but great value for the quality."
• "Great looking and tasting variety of pastries and sandwiches."
• "The coffee and food were great with no complaints whatsoever."
• "The sandwiches was wonderful. Lovely fresh bread, good quality mozzarella, fresh salad and awesome pesto."
• "They have fantastic tarts like rhubarb, apricot or apple."

Cons:

• "There was even food that had been thrown at wall over the stairs and left for who knows how long."
• "The strawberries were not fresh (frozen) no taste whatsoever."
• "The food looks good however my perception were all cook and just waiting to be served. E.g. the eggs were very dry."
• "I wanted to love this place but my meal was flavorless (smoked salmon Benedict)."
• "The génoise cake just dry, not moist and the cream was fat, heavy and tasteless."
• "The sandwiches are beautiful but not tasty."
• "I bought a small part of fraisier to try because I was thinking to order one for 24 persons for a party. Unfortunately I was very disappointed by the taste."

Ambiance and Cleanliness

Pros:

• "The ambiance, while a tad threadbare, emanated an unmistakable charm that instantly transports you to a time when cafes were about more than just polished interiors."
• "What a beautiful place."
• "It's very cosy, comfortable, pretty bright and spacious."
• "How lovely to sit in a comfortable cafe/restaurant just outside the busy Covent Garden centre."
• "The location, nestled along the riverbanks, adds an extra layer of allure to the cafe's charm."
• "The decor made my visit really cosy and relaxing."
• "The interior boasts a beautiful layout and charming settings overall."

Cons:

• "The place seems bustling, with limited seating available."
• "The interior was looking a bit tired."
• "Place inside was a bit of a mess - tables needed clearing."
• "No toilets available in this location!!!"
• "This branch was overly busy and tables crammed together."
• "The tables were dirty with old dishes everywhere the floor was very dirty."
• "The place overall looked like it needed a good clean."

Value for Money

Pros:

• "The cakes are really good. Not cheap but great value for the quality."
• "Overall costs are surprisingly low given it's location and the quality of it's food - particularly their cakes and pastries."
• "The Afternoon Tea is so delicious and Not so expensive compared to other places."
• "One basket of bread that will be enough for 2 hungry souls for a price that I Would consider a bargain."
• "I think it’s a great value for money in comparison to what Gail’s have to offer and it’s probably a better quality and variety of patisserie in general."

Cons:

• "The charge of £1.00 for a spoonful of cream in my coffee was excessive and spoilt the visit."
• "Very expensive! Confusing service!"
• "Almost 5£ for a slice of cake??? That too not that decadent."
• "We don't usually mind paying a bit more to eat in London and the prices seemed fair when we looked before our arrival, but we left feeling like we had overpaid for mediocre food."
• "I have ordered a cake, that cost £71.95 and the cake was stale, very old."