"The reception staff were very friendly, and the vet was very friendly and thorough."
"Always go out of their way to help, always call back when they say they will."
"Super friendly desk staff, clean areas and parking on site."
"Communication is very clear with lots of text reminders etc."
"Lovely friendly reception staff, had my dog seen by the head vet was really good with her very calm and gentle."
"All the staff were professional and so kind, it was a heartbreaking time and the 2 women veterinarians really helped."
"The Whalebone Lane team are outstanding."
Cons:
"Prices are different every time I go there which is frustrating and the after care is not particularly great."
"Very disappointing I've been going there for years with all my dogs this is the first time I've come away feeling no trust in way they want to treat my GS."
"Tayla Annetts on reception extremely rude and pushy for money."
"The receptionist very unprofessional, openly complaining in front of customers."
"Waiting three days for a prescription on three occasions and then to be told it's not ready or not signed is unacceptable."
"Booked an appointment for 4:15, at 5pm after asking staff three times and watching 7 other people be seen i asked again, To be told the same thing i was told at 4:15, YOUR Next."
"Terrible customer service, from arrogant staff."
Veterinary Care
Pros:
"The vets there were the most caring and compassionate vets I have had the pleasure of dealing with."
"I took my cat here after my own vet wanted to charge me a fortune to be seen out of hours... he was seen immediately."
"Thank you for your sympathy and for putting our gorgeous dog out of her discomfort."
"The care of the vets at your vets treat all animals with so much care, I lost one of my dogs and they supported me and my daughter at a heart wrenching time."
"Great staff wonderful vets, always pleased how they have treated my dogs. They aren't expensive either."
"The vets who did work there were very caring for my dogs overnight stay and took great care of him."
"These guys really have spent the time with my beloved cats and are thorough and so caring."
Cons:
"Saw inexperienced vet who said my dog was NOT coming in season... Either totally incompetent or... SCAM ARTISTS preying on owners heartstrings."
"On the last occasion we had to self diagnose as the vet had no clue of the diagnosis which was life threatening."
"Awful, Our dog would have probably died if we didn't take him to get a second opinion."
"Plus to have to wait nearly 4 weeks before they could have her in for TESTS she could have something that needs more urgent attention they don't know they've already said that."
"Wrong dosage on prescriptions."
"Our pet was put through a horrific last hour of his life due to lack of experience."
"The first occasion, I witnessed their vet drag my sedated and unconscious retired working dog along the back lane to their premises, prior to him being euthanised."
Facilities
Pros:
"Huge parking area and a big waiting area including one for dogs and one for smaller furbabies."
"I particularly appreciate cats having a dedicated waiting area away from dogs."
"A lovely big, very clean practice and although the staff are busy there are no signs of stress."
"Absolutely Brilliant service. Very covid safe. They come out and take pets into building for treatment."
Cons:
"The Vet(s) did not turn up until some 65 minutes later!"
"Got kept waiting with a nervous dog for over an hour and 20 minutes past my appointment time."
"Last month we were left out in the freezing cold with our dog while we waited for him to get his jab."
"Put in a room and forgotten for 30 mins."
Cost & Transparency
Pros:
"We always feel that vets charge too much, in this case we were reassured by the treatment and handling without feeling 'ripped' off."
"The charges are reasonable (the only ones that get costly the samples they send out to get tested)."
"The staff here are totally devoted to the well being of your pets... the prices are very competitive."
Cons:
"This used to be a decent vets who cared about your animals, now they are driven by money."
"It is purely run as a business and means the staff are more concerned with receiving as much money as possible."
"Charged me £130.00 for some antibiotics and was promised manager would call me... and never did."
"Almost £100 for a small cat is disgraceful, for an elderly person with just a small pension to survive on, how are they supposed to find the money."
"It's the outrageous profiteering they make from the grief of owners having to put there animal to sleep."
"Could someone from Your Vet please justify the £1 per second charge."
"Never go they're again.... in it for the money. Rip off. Beware."
Professionalism & Compassion
Pros:
"They were so compassionate, the nurse went above and beyond, she was so caring and kind and made a very sad situation so much easier."
"Gemma, Shadow's vet, supported me and Shadow through every step of this difficult journey."
"The staff were fantastic and very caring as, sadly, we had to say goodbye to our beloved pet."
"The vet and nurse were sympathetic and understanding as they examined Shona and explained carefully that it was her time."
"They were delicate in their handling and allowed us to say our goodbyes as well a be present with her as she passed away with dignity."
"They even made it very comfortable and personal when we had to have one of our dogs put to sleep."
"Our dog Jet has been cared for by Rayleigh branch of YourVets for 11 years... handled his euthanasia with the utmost respect and professionalism."
Cons:
"I am absolutely disgusted we brought our cat up on sat 19th January and I felt rushed and like they couldn't wait to get rid of me."
"My poor boy got pts yesterday they didn’t inform me on his actual condition... his last days was spent in there!!!!!!!!!"
"Our pet was put through a horrific last hour of his life due to lack of experience."
"I WOULD NEVER recommend this vets. Turned both my females away for spading on 2 separate occasions."
"The vets individually were very nice however they were not consistent with what they were telling us."
"They proceeded to tell us it would be £2k to treat which we did not pay as we refused all the unnecessary tests they will try to burden you with."
"We had a different vet calling us different days with different things which was confusing."