Maison Bertaux Reviews Summary

Atmosphere & Decor

Pros:

• "Charming old tea room with very friendly staff, and even though they are very busy, you can always find a table."
• "Gorgeous atmosphere."
• "Such a cute place to have cake and tea."
• "It’s a true corner of happiness that is in the heart of Soho, without all the crowds and noise."
• "The patisserie has a cozy atmosphere, with exposed brick walls and wooden beams."
• "Wonderfully retro and beautifully eccentric."
• "Unique environment with hidden treasures from a range musical and theatrical eras."

Cons:

• "The tables were really old and rickety and the toilet was in a cellar - a bit unsafe with old decor."
• "Dated and a bit disorganised but that adds to the charm."
• "The decor could use a refresh."
• "Rooms were small, dark, cold and depressing to stay and enjoy anything at all."
• "The interiors, although showing interesting stylised 50s detailing, needs doing up."
• "The place is filthy, and cramped."
• "Please do something about the ghastly deco in the upstairs and toilet."

Service

Pros:

• "The staff are very lovely and were of great help, showing warmth and adding to the enjoyment of visiting."
• "The staff were friendly and attentive without being intrusive."
• "Staff was personable and seemed happy to be there even on a busy day."
• "The staff and Proprietoress, were so friendly, nothing was too much for them."
• "The people working there were super friendly!!"
• "After ordering at the counter, we were served our items by very friendly waiters."
• "The staff at Masion Bertaux treated us like locals."

Cons:

• "You are expected to order before you are seated and everything is in a bit of a hurry so do your research before you go."
• "Terrible service!! Every interaction with their staff made me feel uncomfortable."
• "Greeting or customer service was completely non-existent."
• "Service ranges from good to downright rude in the same sitting."
• "Staff were a bit off-putting up front."
• "The only downsides are the rather grim manager/owner who was very curt."
• "The lady in charge was rude and unwelcoming for no reason."

Food Quality

Pros:

• "The two cakes were marvellous and apparently home made on site."
• "Most delicious cake I’ve had in a long long time."
• "Wonderful cakes and great tea!"
• "The cheesecake stands out, offering a unique and delightful taste."
• "Traditional French pastries are hearty and flavorful."
• "Coffee, tea, pastries, and cake are all so so so good. Truly a must-visit when in london."
• "The oldest patisserie in London (>130 years!) and absolutely great tasting food."

Cons:

• "Absolutely NOT authentic french pastries. Stale desserts and very weird vibe."
• "I did not like the cakes (I’m referring to the ones that weren’t off!) - no flavour & too sickly sweet - cheap ingredients with too much sugar in them to cover it up."
• "Sadly the cake I had was off- half was ok but other half was totally off."
• "The pastries are not French Pastries in the sense that they taste like they've come from Sainsburys."
• "But the cake I had was not fresh."
• "Cakes sit in the window all day and their famous cheesecake definitely tasted full of gelatine and like it was sitting there for days."
• "For the 'oldest bakery in London' I was shocked the cakes tasted like Tesco, Costa, not very fresh."

Value

Pros:

• "A bit steep (£6.95 for a slice) but it was worth it."
• "Of course, the prices are quietly reasonable."
• "Reasonably priced made it a perfect stop for our afternoon out in London, even took some treats home for later."
• "Also a reasonable price for the area, around £10 per person for a generous portion of tea and a large slice of cake."
• "The prices were reasonable too."
• "Great value for money, glad I accidentally stumbled across it on a snowy day in London."
• "It was half the price of L'Eto but double the portion."

Cons:

• "It’s overpriced (£10 for single scone with tea)."
• "Highly overpriced for terrible service and management."
• "The food are good but the place is too small and cost is too high. These food cost +£20"
• "£14 for a really really terrible cappuccino (so bitter and bland) and really below average looking croissant+tarte."
• "£4 for a slightly stale croissant was way too much."
• "A bit pricey but no service charge levied, so 9 quid for tea+cake may be ok."
• "A bit on the expensive side tho. A scone, a croissant and a glass of orange juice was £17! It's definitely overpriced."