Sainsbury's Reviews Summary

Car Park

Pros:

• "New car park now open. Much easier to park, and lots of empty spaces."
• "Large supermarket close to the city. Excellent transport links but most importantly a large car park for shoppers, 90min free parking."
• "Very big and improved sainsburys in the heart of whitechapel. There is also ample parking space and good transport links to and from this place."
• "The parking facilities are great. Two hours free parking in the heart of Whitechapel."
• "The new carpark is much better and very accessible, Its improved the overall look of this store."
• "Good location with multi storey carpark."
• "Parking is good....you do not have to worry about that."

Cons:

• "Car park has no pedestrian access from Cambridge heath road so pedestrians are dangerously walking through the car park tarmac to gain access to the shop."
• "The car park has been sold off to a parking company and the layout now means that you have to walk in the road, into the traffic, if you want to trolley your goods back to your car."
• "Avoid if you're driving. There are no barriers in the car park so it's full of non customers and taxi's."
• "They demolished the carpark and replaced it with one far too small, so now I can never park my car."
• "New car park layout is stupid. Less space and tight squeeze, Tiered parking was plenty."
• "Sainsbury's in Whitechapel has recently reverted its car park to how it was before the development of the Elizabeth line, but it has unfortunately resulted in severe congestion."
• "I never find parking in Family bay all the time is somebody park maybe Sainsbury staff car is park there always."

Staff and Service

Pros:

• "Staff were all friendly and polite."
• "Staff, as always, friendly and polite."
• "Lady on the till was very pleasant."
• "I have been customer for this store more than 7 years now, always have great experience, staff are very helpful as always."
• "The staff are very helpful and friendly. Every time I go in there they always greet me and tell me where places and items are."
• "Staff are very friendly and knowledgeable."
• "The staff worked very hard and always polite and welcoming."

Cons:

• "The whole setup - physical layout and staffing - needs an overhaul."
• "Security is a disgrace and are taking advantage of the cameras."
• "Once they send me on 2 different directions and at the end I found out that they didn't have the product... then rude on the tills."
• "I must say the staff seem frustrated with their jobs as you can sense it when trying to communicate."
• "Can’t bring myself to give a higher rating because a staff member I came across at the till was rather unprofessional."
• "Very bad staff don't know what they are doing most of the time not bothered to help and are always in their own world."
• "The manager that was working this evening was rude and unhelpful, I asked to speak to her about a return and she had absolutely no desire to help me."

Store Layout and Cleanliness

Pros:

• "This supermarket is (at least in the mornings) much cleaner and better stocked than the Waitrose in Wapping."
• "The store was clean, spacious, and well laid out."
• "It's very big and spacious and has plenty of self service check outs. It's a really big store it'd most likely have anything you need, from clothes to lunch."
• "A very clean store with amazing cleaners. They always put signs up to tell you when somewhere is wet."
• "Everything is very tidy and even with an amazing quantity of people it's possible to work around without bumping into each other."
• "Store is always really tidy and generally pretty well stocked."
• "The front of the store has been redesigned and the car park is now on one level in the front of the store."

Cons:

• "Inside the store it feels dark and doesn't have the feel of other stores like it but it still fulfills the need."
• "A rather small supermarket for the large number of people it serves."
• "Also there is a nasty smell of urine around the front entrance, very off putting, they need to eradicate this issue asap."
• "The car park was recently extended but remains completely inadequate."
• "Bakery section is messy."
• "I’ve never seen a Sainsburys store so dirty as this one, shelves very dirty, checkouts very dirty, floors very dirty."
• "The washroom facility was the utter most nastiest place I've ever been, it was so disgusting that i almost threw up."

Product Availability and Variety

Pros:

• "I like everything in Sainsbury's especially the bakery the yogurts type Creek one, nectar card points and self-check out it's very fast."
• "Fantastic store.... One of the biggest in East London. You can bank on pretty but everything barring the scarcest of items to be in stock with decent dates on everything fresh."
• "The store has a wide selection of products, which makes it likely that you will find what you are looking for."
• "For central London this is a massive Sainsbury's. Pretty much always has everything you need."
• "A bit crowded but very good stocked. I love the available variety of fruits and vegetables (fresh and canned)."
• "A decent big Sainsbury's with lots of product variety."
• "Quite a big store with a lot of amazing products. A lot of offers and discounts on many items I shop for."

Cons:

• "Consistently I have found that this place does not restock their shelves until they close."
• "Despite being a large Sainsbury's the variety in this store is very limited when compared to similar sized stores in other cities and towns."
• "Staff are great it's just a shame if you go any time after 5/6pm you will not find any fruit or vegetables on the weekend."
• "Pity the non alcohol drinks was very limited and NO COLD CANS OR BOTTLES OF POP."
• "The only issues I have is the availability. Starting from the drinks area at the entrance, it is just simply terrible. Always EMPTY."
• "Some fresh produce can run out by the end of a day though."
• "Very often the shelves are empty (even on different days of the week)."