Address: London Road, Harlow, CM17 9NG, United Kingdom
Phone: +441279424495
Rating: 4.4
based on 466 reviews.
Service
Pros:
"We thought the service and food were excellent. A special thank you to our waitress Jayda who was exceptional."
"Renie went out of her way to ensure everything went smoothly."
"Excellent service from our waitress, the lovely Michelle."
"Served by the lovely Brooke who was literally an absolute dream."
"Always a friendly atmosphere, always very friendly, helpful staff that cannot do enough for you."
"Nico served us and I would say I was impressed with the lovely service."
"Friendly staff who went the extra mile and gave us a happy birthday dessert."
Cons:
"The service was slow we waited over an hour for 3 burgers and a salmon."
"The service was so slow, even though it was a Monday evening."
"Once seated there was a 15 / 20 minute wait for drinks order."
"The bizarre thing is the restaurant WASNT busy!"
"The staff served the table and pretty much ignored us. It took 40 mins to get served."
"The service was ridiculously slow with drinks taking over 30 mins to get to the table."
"Insufficient waiting staff so our table wasn't ready, then fairly slow service."
Food Quality
Pros:
"The food was outstanding, as I expected from previous experience at Miller and Carter."
"Great steak always. This photo is the 50 day dry aged Sirloin with truffle sauce. Absolutely delicious and always faultless."
"The best one I had was the fillet mignon cooked blue. It was the best steak I've ever had!"
"Food was delicious, only slight disappointment was the desert."
"Food (as always) was excellent."
"Food was outstanding and great choice, environment superb."
"Food amazing as normal. Steak cooked to perfection."
Cons:
"Me and my wife had a stopover last night at Stansted Airport so we decided to go to this place never again the food was burnt and the manager was very on helpful."
"Prawn cocktail lacked both volume of dressing and seasoning."
"The festive burger didn’t look like it does in picture the pig in blanket just rolling around burnt on the plate."
"We had to return our Chipotle chicken as it was cold and the calamari was chewy."
"The kids starter had a huge jalapeño in! Safe to say she didn't fancy the rest of her meal."
"However today, food was just warm not hot, starter had definitely been nucced, steak was tough and lettuce wedge wasn't so much of a wedge but a bowl of leaves, with not very much dressing."
"No steak available in offer without need for a supplement. Quality of food poor. Onion loaf was stale and very chewy."
Ambiance
Pros:
"First time visiting this branch, beautiful restaurant and atmosphere."
"Clean with nice decorations."
"Interior is set out very nicely."
"Really enjoyed a relaxing evening in a good atmosphere."
"The layout was so pretty the table layout was just well presented."
"The ambience is just right not too bright."
"The atmosphere was classy and sophisticated, making for a memorable dining experience."
Cons:
"Awful experience. I took my mum here as it’s local to her."
"The place is quite glitzy on the surface, but once you get close you can see its chain restaurant roots."
"Décor - could see what they were trying to achieve but it really overall looks like a bit of a Portobello mushroom and copper coloured fail."
"What really let the place down was the state of the gents cubicle upstairs...it was smelly and in desperate need of a clean."
"Tables are a bit sticky... But that's UK ;)"
"We went for their lunch menu at around 1500, we waited quite a while at the door to be seated even though we had booked and it was dead."
"Lovely restaurant regarding interior."
Management
Pros:
"The booking didn't go through properly, but the staff were so accommodating and managed to seat us at a lovely table."
"We were served by Niko, who made certain we had everything we wanted and helped us really enjoy our evening meal."
"Jason couldn't do enough to make our evening perfect."
"Our waitress, Michelle was super and very helpful."
"The staff were polite and very helpful particularly the young man who brought our dessert!"
"We also had a fantastic waitress, Mandy, looking after us. She took fantastic care of us, was super attentive and friendly."
"Our waitress for the duration of our meal was Amy. Lovely gentle spirited girl. She was lovely. Never hurried us."
Cons:
"Manager was at the entrance smoking a cigarette had to put it out to seat people waiting at host stand."
"Had an Angus ribeye 8oz cost £22 and it was tough with no flavour at all, very disappointing and I just couldn't eat it."
"Disgusting attitude of the manager, waitress couldn't be more apologetic though."
"The manager was very on helpful we asked her to get us a taxi and she said that her job was to serve us food take our money and basically kick us out."
"Terrible service, 2 of the meals were completely overcooked and cold."
"We paid £240 and the service was disgusting."
"The worst eating experience I have ever had! After speaking to the manager who only seemed to say OK!"