Coombe Lodge Beefeater Reviews Summary

Service

Pros:

• "Most of all, we had excellent and courteous service from Danijela."
• "We were served quickly by a fantastic member of staff, and the food came out to us relatively quickly, considering how busy the place was!"
• "Our waiter provided crayons and a play-mat for our children."
• "I cannot fault the staff, they were all so friendly and accommodating."
• "Service was great, the lady recognised us and enquired how my elderly mum was as she wasn’t there this time."
• "All the staff were really friendly and polite which made everything just that little nicer."
• "Our waiter was very polite and engaging."

Cons:

• "I've never heard a manager be so rude to paying guests."
• "Very disappointed with the slow service."
• "Service was terrible. More staff needed for morning service."
• "Service struggles to cater to everyone, so you'll be waiting a while."
• "Slow and inconsiderate service from waiting staff."
• "Service was bad ( we had to seat ourselves after a guy with a pony tail ignored us when I asked if there were any seats available)."
• "Service poor and wasn't asked if we wanted one."

Food Quality

Pros:

• "Fantastic continental options, all freshly baked. Delicious fresh fruit. Drink selection amazing and all included in one price and obviously fantastic value with kids eat free too."
• "One very redeeming quality was the desserts, they were very nice."
• "Food is nice, some cheap if you get the early deals."
• "Tasty salmon dishes today. One was served with vegetable rice and the other with skinny fries."
• "Food was good. Had a mixed grill and partner had a chicken burger. Both cooked as we like them."
• "Everything piping hot and delicious."
• "Food was amazing as usual, great range on the menu and decent portion sizes."

Cons:

• "No positive comments regarding cleanliness."
• "The standard for food to price is unreasonable for what you get."
• "Food was appalling. Over cooked prawns, over cooked burgers."
• "The lobster mac and cheese was a bit of a let down."
• "The food was not great. There were missing items in every course."
• "However, the food wasn't amazing."
• "The food is poor considering how expensive it is."

Cleanliness & Ambiance

Pros:

• "The restaurant is in a heritage building which features modern decor and wooden flooring."
• "The interior is beautiful, like it was an established hotel before."
• "Lovely old building, with character."
• "The surroundings for the place are beautiful and have good views of the local area."
• "Lovely venue with ample off road parking."
• "Coombe Lodge, a very nice place with lovely staff and food. The outdoor seating arrangement is quite nice."
• "Very nice outside seating area for meals in the sun."

Cons:

• "The floor around us was filthy. The plasters falling off the wall!"
• "Hygiene wise, it’s very poor. Floors and tables are greasy very very disgusting."
• "The decor could do with updating as it's a bit worn out."
• "Very dark and dingy with a very little ambience."
• "Also the tables were quite sticky."
• "The entire place was dated and drab with poor lighting."
• "The place has the atmosphere of a forgotten motorway service station."