wagamama covent garden Reviews Summary

Service

Pros:

• "Great service, with friendly staff. Highly recommended."
• "The care and concern the Manager 'Caspian' showed us to ensure our son’s safety was top notch!"
• "Staff are eager to help and very receptive."
• "The service was very friendly and they had a great selection of high quality food and drinks."
• "Service is efficient, staff are personable and seem to have the menu memorised."
• "The staff were excellent under super busy conditions. They were accommodating and helpful with our needs."
• "Service is good. Staff is friendly and makes you feel welcomed and takes your food orders promptly once ready."

Cons:

• "The manager doesn’t even listen to us, we were asking him to get check and he just left."
• "This is the worst customer service I get."
• "The “manager” sat down while taking our order, long time lover of wagamamas, but the informal attitude of the server was very off putting."
• "Diane your customer service skills are absolutely horrendous!!!!!"
• "The manager was then telling a waitress off in front of customers, she then began to cry and left the restaurant!!!"
• "Waited 20 mins to be seated even if tables were empty."
• "The staff (specifically managers: the guy and one with green highlights hair) was not so welcoming."

Food Quality

Pros:

• "Every dish was a masterpiece of flavors and textures."
• "There's a brilliant selection of Japanese style food which is tasty and hot."
• "The food is done very, very well if you like it."
• "The food was great, as always in a Wagamana."
• "Food was excellent, up to the usual standard you would expect from Wagamama."
• "The food is always fresh and delicious."
• "All dishes were cooked to perfection and nicely presented."

Cons:

• "Food has absolutely ZERO flavor."
• "Dirty glasses for the beer."
• "Awful fusion asian food."
• "Staff are very nice but the food is exceptionally disgusting."
• "The edamame dry, my Ramen no hotter than kitchen tap water and flavourless."
• "Noodles are mushy, broth is terrible."
• "Food tasted ok but the service was ridiculously chaotic."

Atmosphere

Pros:

• "The venue was very nice and we got to sit in a cute little 2 seater booth."
• "The place was very cozy, suitable for lunch and dinner with friends where you want to talk and chill."
• "The environment was clean, vibrant, and energetic."
• "The restaurant has a cosy and modern atmosphere."
• "From the moment we walked in, the ambiance was inviting."
• "Great atmosphere, mixture of the traditional shared seating and miniature booths."
• "The vibe is so nice!"

Cons:

• "The music in there was very loud and rap type music. Not catering for the whole age range in there."
• "The atmosphere wasn’t great either with loud music and other customers trying to get waiters attention."
• "However wouldn’t recommend eating here, not a very welcoming atmosphere."
• "Noisy and lots of kids, staff aren't on top of keeping the doors closed so it's drafty near the front."
• "The place was filthy, dirty floors and sticks floors from spilled out drinks."
• "Queue at entrance, restaurant 50% full, visibly sluggish service, being carried by some key people, difficult to get order taken."
• "The place was filthy, dirty floors and sticks floors from spilled out drinks."

Price

Pros:

• "They’re consistently good."
• "Reasonably priced."
• "The portions are generous and the prices are reasonable for the quality and quantity of food."

Cons:

• "£55 for three mains, a small beer, a small lemonade, a coke and small fruit juice. So overpriced too."
• "The £17 duck donburi was ok… but there surely was a ton of rice and just a little bit of duck."
• "Where I think it let's itself down is value for money, I have spent less in this part of town and been a lot fuller walking out."
• "The food was excellent and consistent from 1990s till 2010, what happened? It’s so poor quality now."
• "Disappointing service and skyrocketing costs mar a family favourite here."

Cleanliness

Pros:

• "Toilets are clean too, which I always think is a good indicator of the quality of an establishment."

Cons:

• "Toilets filthy, none has toilet roll, it seemed like all of it was actually scattered around the floor in the toilet area."
• "The cutlery, was absolutely disgusting."
• "The toilets were an absolute nightmare and really disgusting."
• "The place was filthy, dirty floors and sticks floors from spilled out drinks."
• "Covent garden, had particularly disappointing toilets."
• "The worst place I have ever eaten in. From dirty chef whites and toilets to over watery raman."
• "Toilets were disgusting."